human services specialist business operations spec resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated professional promoting a 27 year career of providing exemplary support and assistance to clients and other professionals. Patient, with expertise interviewing clients to ascertain needs and interest. High-performing individual with experience providing accurate details of available programs, amenities and resources. Acustomed to a high-volume work with varying deadlines, both short and long term. Proficient in building relationships with clientele and a flexible and focused team player with experience in strategic planning. Ready for a new position that involves working with the public, making community connections and supporting team work in a professional and welcoming environment.

  • Strong Work Ethic
  • Communication
  • Organization
  • Leadership
  • Personnel Engagement
  • Personnel Recruitment
  • Policies Implementation
  • Effective CustomerCcommunication
  • Client Meetings
  • Eligibility Requirements
  • Counseling Advice
  • Bilingual English & Spanish

I am adept at using the typical computer programs such as EXCEL, ADOBE Acrobat, MICROSOFT Applications and Programs, as well as a variety of databases and programs that are used by the agencies Ive worked for.

I am accustomed to working on my own and as a team, tracking my hours on a flexible schedule, or maintaining a rigid one, and using my time efficiently.

I believe that open communication and being transparent in my intent and expectations is important to healthy working relationships.

A few of thre skills Ive been trained on and developed:

Positive & Productive Communication

Conflict Resolution

Motivational Interviewing

I have been enrolled in the Criminal History Registry for over 25 years

I am First Aid/CPR Certified

Education and Training
Blue Mountain Community College Pendleton OR, Expected in 06/2007 Associate of Science : ECE - Family & Social Services - GPA :
Portland Community College Pendleton Oregon, Expected in 07/2013 Certificate : Social Services Competency Based Training (SSCBT) - GPA :
Dept. Of Human Services Self Sufficiency Office - Human Services Specialist/Business Operations Spec
City, STATE, 08/2019 - Current
  • Interviewed applicants to verify information eligibility for public assistance, obtained income, asset and financial information to determine program eligibility and supported applicants in completing documents with accuracy for human service programs.
  • Handled processing of client applications and followed all confidentiality procedures to keep data safe, prepared documents necessary to initiate, continue and modify public assistance and completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Attended meetings and participated in staff development training activities and Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Responded to average of 30-40 calls per day, providing assistance through active listening and effective communication skills and discussed rights and responsibilities associated with public assistance with applicants
  • Oversaw clerical staff's training objectives to instill knowledge of federal, state and local regulations and requirements, and well as provided insight regarding job duties to optimize productivity.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Prepared employees for assignments by establishing and conducting orientation and training programs and optimized processes by training employees to apply industry best practices and observe all protocols.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements and supported the decrease of project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Strengthened traceability by developing organization systems for records, reports and agendas and developed processes that supported the achievement of organization business goals.
  • Liaised between employees and senior leadership to address inquiries, completed contract processing and fostered problem problem resolution and reduced process lags by quickly processing personnel actions.
  • Received and submitted payments, updated account information and provided receipts, developed organizational filing systems for confidential customer and business records and reports.
  • Documented office procedures and processes into Clerical Manuals for use by all Clerical personnel, coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Sorted and distributed incoming mail, dispersing it to to appropriate departments and personnel, replenished office supplies, placing new orders for restocking to maintain inventory. Proofread Clerical and Financial Clerk documents to keep all correspondence free of grammatical errors.
Mid Columbia Children's Council Inc. - Family Services Coordinator/ERSEA Support/Parent Involvement Coordinator
City, STATE, 09/2008 - 08/2019

As A Family Family Services Coordinator & ERSEA Support:

  • I oversaw the family services tasks performed, and provided training and coaching for the Family Health Advocates and Home Visitors at 3 MCCC sites/facilities
  • I developed forms, charts and presentations for training purposes, for staff and families.
  • I trained families and staff regarding our program systems, policies and procedures
  • I facilitated the development of relationships between these employees and a large variety of community partners in order to support their ability to offer the same to families in our programs.
  • I tracked and monitored the quality development and follow up support with Family Strengths & Needs Assessments and Family Partnership Agreement/ Goals, as well as Attendance, All of which requires weekly report for management.
  • I worked in harmony with our staff on intensive case management for families in crisis.
  • I participated in the Trauma Informed Care Learning Collaborative.
  • I participated in HSAC, Community Assessments, and the Periodic Federal Reviews of our agency.
  • I processed applications, including the calculation of income and determination of eligibility criteria, for families new to our program.
  • I recruited families fir our DHS Employment Related Daycare Contract, and complete the ERDC billing.

As A Family Health Advocate & Site Coordinator:

  • I completed regular Home Visits with Case Loads ranging from 16-42 families, these included using Motivational Interviewing strategies to complete Family Strengths & Needs assessmentsand to Develop Family Partnership Agreements/SMART Goals.
  • I developed and maintained relationships with a wide variety of community partners, and then facilitated and supported families in developing relationships with these partners through Positive & Productive communication strategies.
  • I was trained on, and provided instruction for families on a variety of Parenting Education, Health & Safety, and Mental Health curriculums and methods.
  • I both facilitated and presented the before mentioned Parenting Education formally and on an individual basis during home visits.
  • I supported the parent group in developing and carrying out countless meetings, fund raisers and family events.
  • I tracked all Health Needs and/or events for each child and supported the education about and access to a variety of Health Providers.
  • I actively recruited in all communities for new families and employees for our program, and promote sister programs, as well as local Grandparent Programs and Father Involvement.
  • I supervised the functioning of the Wahtonka EHS Site, including facilitating maintenance, ordering of supplies/ materials, accounts payable/ receivable, requisitions and staffing.
  • I supervised 8 staff, including staff evaluations and recording and submission of staff hours.

As An Associate Teacher: (At that time, AT's completed all ED, FS, and a Health)

  • In addition to all of the above mentioned Family & Health Service related tasks, I developed Lesson Plans based on the goals created from the individual needs of each of my students, by taking frequent observations of each child in connection with each developmental domain.
  • I completed Physical, Mental, Cognitive & Social/Emotional Developmental assessments and interpreted the results to families, and worked with them to develop SMART goals for their child. I promoted parents as first teachers and was allowed the opportunity to encourage and empower families to focus on their strengths in order to make gains as a family and for their child.
Oregon Child Development Coalition - Site Coordinator, Interim Ed. Coordinator, Teacher
City, STATE, 04/2002 - 11/2006

Site Coordinator, Interim Ed. Coordinator, Teacher

  • I worked for OCDC spanning 5 seasons, the last of which was here in The Dalles. My work was very much as it is with MCCC, except of course as the Interim Ed Coordinator I was expected to oversee all of the Ed related work of staff, rather than the Family Services work I oversaw in my previous position. And as a Site Coordinator in Parkdale and Odell I supervised 20+ staff.
Umatilla Morrow County Head Start & Education SD - Teachers Aide & Substitute
City, STATE, 04/2002 - 11/2006

I worked for these 2 agencies in the off season, and then a full school year at the Stanfield & Boardman Early Head Starts

I also worked for:

Hermiston Community Day Care

  • Infant/Toddler Teacher & Preschool Teachers Aide 1996-2000

Good Shepard Health Care Systems

  • Toddler Teacher 2006-2007


  • Mentor Teacher for the Spanish speaking ECE students in the satellite classes held at Blue Mountain Community College
Additional Information

Please refer to the attached documents for an extensive list of trainings, conferences, presentation and workshops, if needed. I am open to communication in person, over the phone, virtually, through email or postal mail. Thank You

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Resume Overview

School Attended

  • Blue Mountain Community College
  • Portland Community College

Job Titles Held:

  • Human Services Specialist/Business Operations Spec
  • Family Services Coordinator/ERSEA Support/Parent Involvement Coordinator
  • Site Coordinator, Interim Ed. Coordinator, Teacher
  • Teachers Aide & Substitute


  • Associate of Science
  • Certificate

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