Human Resource Manager/Accounting Manager Resume Example

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Reviewed the ledger for billed and paid fees/cost and credit notes.
• Billed all Milestones, Hard Cost, Bulk Trial, Additional Fees, Service Transfers, Hold and Closed files after reviewing the ledger.
• Correctly prepared g and submitted invoices to the client.
• Reviewed all guidelines and fee matrix for each client in order to bill accordingly.
• Handled and responded to denials from clients via client systems.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

*Billing Intake Supervisor - Contested and Uncontested (November 2014 - January 2015)

• Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
• Set up, trained and mentored staff on procedures, compliance requirements and techniques on how to submit contested and uncontested attorney fee requests on the specific client systems.
• Improved client satisfaction scores through the application of superior conflict resolution and problem-solving skills.
• Maintained a detailed weekly log of uncontested and contested attorney fees approved from various banks to provide to shareholders.
• Coordinated with other internal departments to keep operations running smoothly and solve both routine and complex problems.
• Managed time off and vacation request.
• Updated clients on foreclosure issues and milestones in client systems.

*Contested/Uncontested Fees and Hearing Calendar Backup (March 2010 - November 2014)

• Assisted in creating contested and uncontested language for attorneys fee requests.
• Submitted thousands of attorney fee requests through email and client system; responded to questions from clients in regards to said fee request.
• Submitted contested and uncontested fees for sales, post judgment, dismissal team, litigation, evictions, title/ addition counts and amended complaints.
• Assisted in getting coverage on upcoming hearings and managing the hearing calendar so that all hearing are covered.
• Contacted local council to arrange hearing coverage if, and when, our attorneys were unavailable.

*Payoff and Reinstatement Department

• Provided multiple clients with attorney fees and costs.
• Prepared accurate payoff and reinstatement letters.
• Processed wires and checks in regards to payoffs and reinstatements.
• Assisted with client projects pertaining to fees and costs.
• Obtained and provided foreclosure information to borrowers on their foreclosure case.
• Worked on various client systems (LPS, Vendorscape, Lenstar etc.).
• Assisted with placing files on hold per clients.
• Reviewed case files and reported case progress that pertained to foreclosure issues and milestones to clients in client systems.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.