(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Devoted and detail-oriented military veteran with 5 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives. Works well independently or in team environments. Excellent reputation for resolving problems and improving employee satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in everything set in my path.

  • Administrative support
  • Good listening skills
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Creative problem solving
  • Money handling abilities
  • Multi-line phone talent
  • Service standard compliance
  • Multitasking
  • Organization
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in 09/2022 Associate of Science : Human Resources Management - GPA :
  • Dean's List Spring Semester 2019
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in 09/2022 Associate of Business Administration : Human Resources Management - GPA :
  • Dean's List Spring Semester 2019
Work History
Albany Charter School Network - Human Resource Generalist
Portland, ME, 07/2021 - Current
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Audited workplace, employee and management policies and procedures.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
  • Launched studies to improve alignment between components of organization and organizational framework.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Implemented and supervised orientation procedures for all new hires.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
Asrc Federal Holding Company - Customer Service Representative
Moffett Field, CA, 11/2020 - 07/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Excellence Community Schools - Human Resources Specialist
New York, NY, 01/2014 - 06/2018
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
  • Conserved time and improved efficiency by completing special projects through emergency solutions.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Additional Information
  • Received an award for leadership skills.
  • Received an award for being in the top 5% in best graded calls.

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School Attended

  • Maricopa Community Colleges - Glendale Community College
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Human Resource Generalist
  • Customer Service Representative
  • Human Resources Specialist


  • Associate of Science
  • Associate of Business Administration

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