Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Recent Master's Honorary Graduate with eleven years of experience in Human Resource, skilled in Information Systems, benefits, payroll, problem solving, data analysis, and audit control. Excellent communication and motivational skills complemented by the ability to interact with all levels within the organization. Strategic handling of ongoing issues to create win – win results with other employees, departments, and our clients while positively impacting the organization.
  • HRIS
  • Benefits administration
  • Records maintenance
  • Audit preparation and reporting
  • Performance Management
  • Compensation
  • E-Verify
  • Recruitment/staffing
  • Employee coaching
  • Payroll administrator
Work History
Ross Stores, Inc Cerritos, CA,
  • Responsible for bringing innovation and ideas to the department that will support department goals and company strategic objectives to increase store sales and drive profitability.
  • Partner with IT to deliver highest levels of functionality for HR solutions.
  • Identify and recommend technical solutions to address opportunities for improving existing process to further streamline and optimize operational effectiveness within HR.
  • Ensure data integrity through management of data and effective data processing guidelines.
  • Develop, document, and implement new and revise processes to improve data integrity and promote the consistent use of HR data.
  • Direct and manage the quarterly performance management process for the organization.
  • Responsible for benchmarking and participating in market surveys.
  • Maintain the compensation matrix, conduct salary assessments, manage compensation programs and ensure compliance with all minimum wage requirements.
  • Create and manage all ad hoc reporting, EEOC reporting, and turnover analysis.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Resolve payroll-related disputes through proactive communication.

Air Methods Corporation Agua Dulce, TX,
  • Administered compensation programs including survey participation for acquiring survey data, compensation analysis and bench marking of new and open positions, or analysis of market rate adjustment.  
  • Assisted with annual salary planning, merit increase and performance appraisal process.
  • Maintained shareholder records within Optiontrax, processing pre-clearance forms, and responsible for new grant and lapse/vesting communication to shareholders.
  • Managed additional related programs: WOTC (Work Opportunity Tax Credit) and Sarbanes-Oxley compliance for HR department.
  • Partnered with the Recruiting team with Applicant Tracking System and On-boarding of new hires ensuring paperwork is processed timely.
  • Maintained employee records in PowerSource, HR system; enter new hires and process employee changes, reviewing any data that errors out. Ran weekly and bi-weekly payroll audit reports and send data to other departments as scheduled. Ran system maintenance updates. Partnered with payroll dept for Corporate and ADP for Canada payroll processing.

COORDINATOR, HRIS, 10/2011 - 05/2015
Ceva Logistics U.S., Inc. Jurupa Valley, CA,

  • Collaborated with the Manager, HRIS, maintain HRIS system, update tables, rule forms, data elements to ensure accuracy of information for budgeting and payment of employee wages in a timely manner.
  • Processed, reviewed, and tracked faculty and staff personnel transactions, including hiring, termination, retirement, employee status changes, special compensation, and special contract assignments.
  • Managed and created reports to audit data input; follow up on issues found in data audit.
  • Designed and created timely and accurate reports including routine ad hoc reports from the HRIS database as requested by various offices.
  • Served as departmental consultant on the HRIS system with ITS (e.g.system patches and upgrades, reporting), including technical consultation, problem solving and support, and serve as back-up to the Manager, HRIS with Payroll (e.g. ensure the smooth flow of documentation and timely salary for contractual payments, coordinate resolution of payroll problems, salary adjustments, account and FTE changes, and transfers).
  • Maintained and updated HR department website.
  • Coordinated and provided training on the HRIS system for both human resources internal staff, for external units, and for employee self-service applications.
  • On a weekly basis, produced audit report of all changes/updates/additions to the Banner system for payroll.  
  • Setup fiscal year, system and security access in Ellucian Banner.
  • Collaborated with the Budget Office, manage position creation and control.
  • Administered mass change job submissions for annual salary increases for all full-time and part-time employees.
  • Prepared and presented findings for CUPA-HR survey.
  • Served as primary point of contact for Skillsoft training access and password administration.

HRIS ASSISTANT MANAGER, 06/2007 - 10/2011
Destination Maternity Corporation City, STATE,
  • Researched and analyze all HRIS data.
  • Generated daily data imports of viewed and approved field new hire paperwork.
  • Performed system upgrades with HRIS/Compensation Manager, monitored performance appraisal progress for both corporate and field.
  • Maintained field compensation matrix and ensured compliance with all FLSA regulations.
  • Managed all minimum wage compliance and changes to compensation.
  • Ensured company wide compliance initiatives were followed.

HRIS ANALYST, 11/2005 - 06/2007
Oki Data Americas, Inc City, STATE,
  • Managed & achieved 80% open enrollment online participation within the first two days as a result of one-on-one sessions, on-site training, and training documents created for online benefits system (ADP Benefits eXpert).
  • Motivated over 550+ employees to utilize the intranet and benefits eXpert website as a source of information.
  • Redesigned HR business processes by uploading documents via self service intranet site (ADP Portal Solutions).
  • Successfully completed annual Radford salary surveys specific to practices questionnaire, benefits, benchmark, sales and executive, which involved knowledge of job matching, compensation, and running Radford data generator.
  • Processed and transmitted benefit changes to carriers weekly via the payroll connector.
  • Researched and prepared simple and complex reports upon request.
  • Prepared and submitted EEO-1 and VETs-100 reporting annually.
  • Coordinated PEP Incentive program yearly with recommendations on data and compensation.
  • Served as the primary backup to the Benefits Analyst.
  • Partnered with Payroll Manager on all new hire paperwork, salary changes, bonus checks, payroll file, PEP Incentive data, and severance agreement payments.
  • Developed training documentation for end-user support.

Human Resource Coordinator, 08/2004 - 11/2005
American Management Association City, STATE,
  • Managed all corporate programs (Tuition Reimbursement, Internships, Scholarships, City Harvest Food Drive, Toys for Tots, NY Cares Coat Drive, and Take Your Kids to Work).
  • Processed all HRIS data entry, monitored HR job database, and provided administrative support to HR Department (check request, background checks, job postings, floral orders, job descriptions, open enrollment, offer letters, letters of employment, etc).
  • Managed bi-weekly payroll for HR department using ADP EzLabor Time and Attendance System.
  • Served as the primary backup to the Benefits Manager.
  • Provided support to the Benefits Coordinator on multiple projects (open enrollment, mass mailings, Personal Change Forms, COBRA, CIGNA billing, verification and thank you letters, etc).
  • Compiled and managed HR Jobs database on all applicants and maintained personnel & benefits files.
  • Screened resumes for prospective open positions, posted and advertised jobs on job boards.
  • Served as primary point of contact for the Human Resources department for over 500+ employees using ADP HR Profile system.
  • Performed various office duties (front desk coverage, answering phones, distributing mail, faxing, copying, file maintenance, HR Staff Schedule, COBRA monthly payments, etc).
  • Provided administrative support to HR Generalist and Vice President.
  • Employed as Human Resource Assistant (Temp) and College Intern.

Master of Arts: Management concentration HR Management, Expected in 6/2016
American Public University - West Virginia, VA
Graduated with Honors, GPA 3.97

Bachelor of Science: Computer Information Systems, Expected in 9/2004
Long Island University - Brooklyn, NY

Society of Human Resource Management

Golden Key International Honour Society

Sigma Beta Delta

Delta Mu Delta

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