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HR/Payroll Administrator Resume Example

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HR/PAYROLL ADMINISTRATOR
Professional Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly Customer Service Cashier with 40 years of experience working in retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person with ability to mediate various disputes.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Capable payroll leader with expertise in Dealertrack use, timekeeping maintenance and industry audits. Skilled at training and mentoring team members to maximize productivity, reduce errors and increase satisfaction. Good relationship-building, communication and planning skills.

Skills
  • Hiring and Firing
  • Recruiting and Interviewing
  • Administering Disciplinary Procedures
  • Compensation and Benefits Administration
  • Forecasting Employment Needs
  • Employee Development
  • Conflict Resolution
  • Accident Investigation
  • Human Resources Allocation
  • Problem Solving
  • Performance Management Systems
  • Exit Interviews and Processes
  • Budget Administration
  • Dispute Mediation
  • Employee Relations Oversight
  • Relationship Building
  • Training Needs Analysis
  • Health and Safety Programs
  • Employee Feedback and Recognition
  • Employment Record Verification
  • Confidential Document Control
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Company Leadership
  • Human Resources Operations
  • Payroll Management
  • Leadership Training and Development
  • Improving Organizational Standards
  • Employee Handbook Development
  • Payroll Processing
  • Operations Management
Work History
11/2018 to CurrentHR/Payroll AdministratorCompany Name | City, State
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Devised hiring and recruitment policies for a 65 plus employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw HR functions, including hiring, staffing, training, payroll and labor law compliance.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Submitted reports on payroll activities.
  • Calculated payroll deductions by accurately using Dealertrac and processed payroll to meet preset requirements.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed payroll garnishments such as tax liens and child support.
  • Pulled internal reports as requested (salaries, bonuses, hours worked).
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Developed and maintained internal control and processes for payroll.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Worked with human resources to develop streamlined way to track paid time off.
  • Managed payroll for organization of 65 plus personnel.
  • Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
  • Administered company's retirement plan.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Maintained daily bookkeeping report.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Assisted with auditing and responding to company accountants.
  • Monitored and tracked all employees' leave time.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Monitored compliance with generally accepted accounting principles and company procedures.
  • Assisted Controller with both internal and external audits relating to processing of payroll.
  • Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
01/2017 to 10/2018Inbound Call Center RepresentativeCompany Name | City, State
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Handled inbound calls per shift to provide callers with product and service information and generate quotes.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.
  • Entered orders into computer database system.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided back up for customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
08/2010 to 11/2017Assistant Store ManagerCompany Name | City, State
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff of 10 plus including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Walked through store areas every 15 to 20 minutes to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Approved regular payroll submissions for employees within.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
04/2017MBA | Business Administration And AccountingUniversity of Phoenix, City, State
04/2014Bachelor of Arts | Accounting And Business ManagementUniversity of Phoenix, City, State
06/2012Associate of Science | AccountingUniversity of Phoenix, City, State
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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • HR/Payroll Administrator
  • Inbound Call Center Representative
  • Assistant Store Manager

Degrees

  • 04/2017 MBA | Business Administration And Accounting
    04/2014 Bachelor of Arts | Accounting And Business Management
    06/2012 Associate of Science | Accounting

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