Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Experienced bi-lingual Human Resources Professional looking to obtain a challenging and fulfilling position that will allow me to make an immediate contribution to develop and promote the organization's mission, vision, values and strategic goals.
Word, Excel, Outlook, PowerPoint, Ceridian HR, Kronos Workforce Central, Paychex, Lawson, Peoplesoft, NOVAtime 3000
Work History
2013 to Current
HR Leave of Absence Administrator Carlisle Syntec, Inc. Anchorage, AK,
  • Effectively coordinated all cases to include general administration, comprehensive case management and program compliance with the Family and Medical Leave Act and all related employment laws.
  • Performed exemplary customer service and assistance to associates, executives and HR business partners.
  • Served as the subject matter expert for the leave and workers’ compensation programs in alignment and under the general direction and guidance of HR leadership and the legal department.
  • Administered leave programs and policies in accordance with  applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
  • Coordinated and organized all medical information and ensured that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. 
  • Managed all administrative aspects of leave to include tracking hours used and working closely with the HR and Payroll to ensure that pay for associates is accurate and correct.
  • Maintained regular contact with all associates on leave and coordinated all aspects of return to work from leave.
  • Worked in partnership with Legal to review  the status of sensitive cases and developed legally sound strategies for a mutually beneficial resolution.
  • Produced and managed reporting metrics and analytics for all leave cases and workers’ compensation claims.  
  • Managed STD/LTD programs and submitted employer statement  pertaining to Temporary State Disability benefits.
01/2011 to 03/2012
HR Administrative Assistant Carlisle Syntec, Inc. Bonney Lake, WA,
  • Provided administrative support on a range of HR issues, procedures and policies consistent with employee standards, legislation and guidelines.
  • Processed new hires, transfers, and rehires, as well as, terminations and leave of absences.
  • Created and maintained personnel files ensuring completeness of paperwork and integrity.
  • Coordinated distribution of company mobile phones, laptops, building parking tags, ID badges, business cards, employee phone directory, ordered office supplies and kept inventory of cafeteria supplies.
  • Documented and channeled through employees' grievances with strict confidentiality.
  • Provided back-up phone coverage for reception desk.
09/2009 to 01/2011
Client Relation Specialist Carefirst Charleston, WV,
  • Oversaw daily office operations and supported 400 temporary employees on average.
  • Managed all aspect of recruitment lifecycle including job postings; resume screening, interviewing, and organizing interview schedules with the client.
  • Created and maintained personnel files and I-9 records.
  • Conducted monthly client performance assessment.
  • Prepared and submitted weekly payroll for all temporary staff.
07/2007 to 08/2008
HR Administrative Assistant Arthur J Gallagher & Co. Federal Way, WA,
  • Managed job postings, performed initial phone screening and scheduled interviews.
  • Coordinated the recruitment for warehouse positions.
  • Processed weekly payroll for hourly personnel.
  • Maintained and updated new hire orientation material when necessary.
  • Processed new hire benefits and co-chaired annual flex-enrollment meetings.
  • Resolved conflicts between employees and insurance carriers.
  • Translated company announcements, policies and procedure manuals to Spanish speaking employees.
  • Implemented disciplinary actions and employment terminations.
01/2005 to 07/2007
HR Administrator C&S Wholesales Groceries City, STATE,
  • Screened and identified qualified candidates and conducted interviews.
  • Managed job postings, attended career fairs and coordinated multiple open-house events.
  • Conducted new hire orientation and process new hire paperwork.
04/2000 to 03/2004
Benefit Specialist Pricewater-House Coopers City, STATE,
  • Resolved issues related to Health & Welfare benefits in a call center environment.
  • Coordinated with plan providers and insurance carriers to ensure the proper program information and employee data was maintained.
  • Provided solutions to benefit-related issues for active and retired plan members, qualified survivors, providers and carriers.
  • Provided assistance to new plan participants to streamline functions and eliminate benefit enrollment errors.
Expected in
High School Diploma:
English High - ,

Society for Human Resources Professionals (Member since 2012)

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School Attended

  • English High

Job Titles Held:

  • HR Leave of Absence Administrator
  • HR Administrative Assistant
  • Client Relation Specialist
  • HR Administrative Assistant
  • HR Administrator
  • Benefit Specialist


  • High School Diploma

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