HR Benefits Specialist Resume Example Duke Energy (Formerly Progress Energy)

HR BENEFITS SPECIALIST

Summary

Over 15 years of progressive Human Resource experience; Highly-driven professional, seeking to achieve company goals and advocate positive relationships between employees, employers and third party vendors.

Highlights

Benefits administration
Training and development of employees
Innovative problem solver

Proficient in People Soft Benefits Administration
Coaching Skills
Excellent interpersonal and coaching skills

Accomplishments

Lead analyst for Annual Enrollment project for years 2008-2013
Created and set-up numerous benefit plans and programs in People Soft
Successfully managed, maintained and implemented the transmission of eligibility files and provided resolutions for vendor error reports

Experience

Duke Energy (Formerly Progress Energy)July 2012 to CurrentHR Benefits Specialist
Raleigh, North Carolina

Served as liaison for merger consolidation project for Health & Welfare benefits

Progress EnergyMay 2007 to CurrentHR Benefits Specialist
Raleigh, North Carolina

Led multiple initiatives to create annual set-up of Health and Welfare benefits within People Soft
Provided benefits administration for over 15,000 benefit-eligible COBRA participants, employees, retirees and surviving spouses
Health &Welfare benefits lead for 26 biweekly payroll cycles, annually
Offered resolutions for Health & Welfare benefit issues within People Soft
Coordinated user administrative testing during system upgrades and key benefits projects
Managed Medicare Part D Administration
Ensured participant satisfaction by validating participant elections, plan updates, and participant deductions are properly reflected in paychecks
Resolution liaison for Human Resource Information Systems (HRIS) and service team for Health and Welfare benefit issues

Progress EnergyAugust 2004 to May 2007HR Support Assistant
Raleigh, North Carolina

Assisted COBRA participants, employees, retirees and surviving dependents with Health & Welfare, pension and 401K benefits via written and verbal communication
Managed life insurance claims for the company
Maintained employee Service Award program
Supported the Annual Enrollment project via data entry of employee and retiree elections
Assisted with the implementation of Family Medical Leave process

Mellon H R & Investor SolutionsMarch 2001 to August 2004Case Specialist
Raleigh, North Carolina

Assisted employees and retirees with Health and Welfare, 401K and pension benefits via front line support
Supported multiple clients maintaining customer expectations
Cross trained with numerous clients to improve service levels for multiple teams

Apex SystemsAugust 2000 to March 2001Case Specialist
Raleigh, North Carolina

Provided front line support during Annual Enrollment project
Assisted COBRA participants, employees, retirees and surviving dependents with enrollment issues
Provided excellent customer service for employees, retirees and dependents with Health and Welfare benefit inquiries

Occidental Life Insurance of NC/GE FinancialMay 1992 to May 2000Front Line Team Leader
Raleigh, North Carolina

Guided a team of front line professionals in assisting customers with life insurance benefits
Improved customer satisfaction by %100, by implementing a process that reduced response time to customer inquiry
Responsible for training the front line professionals in the unit
Liaison between multiple departments in the company

United States Marine CorpJanuary 1985 to January 1988Field Radio Operator
Camp LeJuene, North Carolina

Honorable Discharge

Education

Strong Vincent High School1985High School Diploma: General StudiesErie, Pennsylvania, USA

Resume Overview

Companies Worked For:

Duke Energy (Formerly Progress Energy)
Progress Energy
Mellon H R & Investor Solutions
Apex Systems
Occidental Life Insurance of NC/GE Financial
United States Marine Corp

School Attended

Strong Vincent High School

Job Titles Held:

HR Benefits Specialist
HR Support Assistant
Case Specialist
Front Line Team Leader
Field Radio Operator

Degrees

High School Diploma : General Studies

HR Benefits Specialist Resume Example

Resume Score: 70%

Resume Overview

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