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HR Benefits Specialist Resume Example

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HR BENEFITS SPECIALIST
Summary

Over 15 years of progressive Human Resource experience; Highly-driven professional, seeking to achieve company goals and advocate positive relationships between employees, employers and third party vendors.

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Highlights
  • Benefits administration
  • Training and development of employees
  • Innovative problem solver

  • Proficient in People Soft Benefits Administration
  • Coaching Skills
  • Excellent interpersonal and coaching skills
Accomplishments
  • Lead analyst for Annual Enrollment project for years 2008-2013
  • Created and set-up numerous benefit plans and programs in People Soft
  • Successfully managed, maintained and implemented the transmission of eligibility files and provided resolutions for vendor error reports


Experience
Duke Energy (Formerly Progress Energy)July 2012 to CurrentHR Benefits Specialist
Raleigh, North Carolina
  • Served as liaison for merger consolidation project for Health & Welfare benefits
Progress EnergyMay 2007 to CurrentHR Benefits Specialist
Raleigh, North Carolina
  • Led multiple initiatives to create annual set-up of Health and Welfare benefits within People Soft
  • Provided benefits administration for over 15,000 benefit-eligible COBRA participants, employees, retirees and surviving spouses
  • Health &Welfare benefits lead for 26 biweekly payroll cycles, annually
  • Offered resolutions for Health & Welfare benefit issues within People Soft
  • Coordinated user administrative testing during system upgrades and key benefits projects
  • Managed Medicare Part D Administration
  • Ensured participant satisfaction by validating participant elections, plan updates, and participant deductions are properly reflected in paychecks
  • Resolution liaison for Human Resource Information Systems (HRIS) and service team for Health and Welfare benefit issues


Progress EnergyAugust 2004 to May 2007HR Support Assistant
Raleigh, North Carolina
  • Assisted COBRA participants, employees, retirees and surviving dependents with Health & Welfare, pension and 401K benefits via written and verbal communication
  • Managed life insurance claims for the company
  • Maintained employee Service Award program
  • Supported the Annual Enrollment project via data entry of employee and retiree elections
  • Assisted with the implementation of Family Medical Leave process
Mellon H R & Investor SolutionsMarch 2001 to August 2004Case Specialist
Raleigh, North Carolina
  • Assisted employees and retirees with Health and Welfare, 401K and pension benefits via front line support
  • Supported multiple clients maintaining customer expectations
  • Cross trained with numerous clients to improve service levels for multiple teams
Apex SystemsAugust 2000 to March 2001Case Specialist
Raleigh, North Carolina
  • Provided front line support during Annual Enrollment project
  • Assisted COBRA participants, employees, retirees and surviving dependents with enrollment issues
  • Provided excellent customer service for employees, retirees and dependents with Health and Welfare benefit inquiries
Occidental Life Insurance of NC/GE FinancialMay 1992 to May 2000Front Line Team Leader
Raleigh, North Carolina
  • Guided a team of front line professionals in assisting customers with life insurance benefits
  • Improved customer satisfaction by %100, by implementing a process that reduced response time to customer inquiry
  • Responsible for training the front line professionals in the unit
  • Liaison between multiple departments in the company
United States Marine CorpJanuary 1985 to January 1988Field Radio Operator
Camp LeJuene, North Carolina
  • Honorable Discharge
Education
Strong Vincent High School1985High School Diploma: General StudiesErie, Pennsylvania, USA
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Resume Overview

Companies Worked For:

  • Duke Energy (Formerly Progress Energy)
  • Progress Energy
  • Mellon H R & Investor Solutions
  • Apex Systems
  • Occidental Life Insurance of NC/GE Financial
  • United States Marine Corp

School Attended

  • Strong Vincent High School

Job Titles Held:

  • HR Benefits Specialist
  • HR Support Assistant
  • Case Specialist
  • Front Line Team Leader
  • Field Radio Operator

Degrees

  • High School Diploma : General Studies

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