HR Benefits Specialist Resume Example
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HR BENEFITS SPECIALIST
Summary
Over 15 years of progressive Human Resource experience; Highly-driven professional, seeking to achieve company goals and advocate positive relationships between employees, employers and third party vendors.
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Highlights
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Accomplishments
- Lead analyst for Annual Enrollment project for years 2008-2013
- Created and set-up numerous benefit plans and programs in People Soft
- Successfully managed, maintained and implemented the transmission of eligibility files and provided resolutions for vendor error reports
Experience
Building Controls And ServicesJuly 2012 to CurrentHR Benefits Specialist
Wichita , KS
Wichita , KS
- Served as liaison for merger consolidation project for Health & Welfare benefits
Building Controls And ServicesMay 2007 to CurrentHR Benefits Specialist
Lenexa , KS
Lenexa , KS
- Led multiple initiatives to create annual set-up of Health and Welfare benefits within People Soft
- Provided benefits administration for over 15,000 benefit-eligible COBRA participants, employees, retirees and surviving spouses
- Health &Welfare benefits lead for 26 biweekly payroll cycles, annually
- Offered resolutions for Health & Welfare benefit issues within People Soft
- Coordinated user administrative testing during system upgrades and key benefits projects
- Managed Medicare Part D Administration
- Ensured participant satisfaction by validating participant elections, plan updates, and participant deductions are properly reflected in paychecks
- Resolution liaison for Human Resource Information Systems (HRIS) and service team for Health and Welfare benefit issues
ConnectionAugust 2004 to May 2007HR Support Assistant
Coburg , OR
Coburg , OR
- Assisted COBRA participants, employees, retirees and surviving dependents with Health & Welfare, pension and 401K benefits via written and verbal communication
- Managed life insurance claims for the company
- Maintained employee Service Award program
- Supported the Annual Enrollment project via data entry of employee and retiree elections
- Assisted with the implementation of Family Medical Leave process
ConnectionMarch 2001 to August 2004Case Specialist
Colorado Springs , CO
Colorado Springs , CO
- Assisted employees and retirees with Health and Welfare, 401K and pension benefits via front line support
- Supported multiple clients maintaining customer expectations
- Cross trained with numerous clients to improve service levels for multiple teams
Apex SystemsAugust 2000 to March 2001Case Specialist
City , STATE
City , STATE
- Provided front line support during Annual Enrollment project
- Assisted COBRA participants, employees, retirees and surviving dependents with enrollment issues
- Provided excellent customer service for employees, retirees and dependents with Health and Welfare benefit inquiries
Occidental Life Insurance Of NC/GE FinancialMay 1992 to May 2000Front Line Team Leader
City , STATE
City , STATE
- Guided a team of front line professionals in assisting customers with life insurance benefits
- Improved customer satisfaction by %100, by implementing a process that reduced response time to customer inquiry
- Responsible for training the front line professionals in the unit
- Liaison between multiple departments in the company
United States Marine CorpJanuary 1985 to January 1988Field Radio Operator
City , STATE
City , STATE
- Honorable Discharge
Education
Strong Vincent High School1985High School Diploma: General StudiesCity, State, USA
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Resume Overview
School Attended
- Strong Vincent High School
Job Titles Held:
- HR Benefits Specialist
- HR Support Assistant
- Case Specialist
- Front Line Team Leader
- Field Radio Operator
Degrees
- High School Diploma : General Studies
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