Housing Counselor I resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Attentive and adaptable Housing Counselor skilled in effective property management. Expert in fulfilling legal and contractual obligations to tenants and leaseholders. History of success in demanding environments. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Skills
Document management
Patient relationship management
Interdisciplinary teamwork
Program coordination
Communication
Troubleshooting
Customer service
Friendly, positive attitude
Time management
Conflict resolution
Quality improvements.
Working collaboratively
Work ethic
Multitasking
Experience
Housing Counselor I, 03/2019 to Current Chimes – Fairfax, VA,
Managing 45 housing units at the Tsa-La-Gi Apartments for the elderly, handicapped, and disabled.
Enforcing and adhering to all the rules for the contract of this property, as well as property rules.
Inspections annually from Oklahoma Fair Housing Administration and Oklahoma Housing and Urban Development.
Being resourceful and keeping up with ever changing rules, regulations, and income guidelines and making non-judgmental decisions regarding tenancy.
Keeping accurate data entered on OneSite system, post payments correctly and timely, maintain adequate supplies for operations, keeping accurate and organized files.
Recertifications requiring computing of medical expenses via calculator, entering updated income and medical expenses on designated systems.
Assisting maintenance staff as well as vendors/contracted workers requiring strong verbal communication skills and ability to actively listen and ability to follow instructions.
Problem solving for residential issues.
Supervisor is off site requiring a motivated self-starter, to be self-directed, and have professional ethical standards.
Process confidential information.
Cleans office space.
On call for emergencies at the property as needed.
Excellent typing speeds and attention to details.
Clerk II, 05/2012 to 03/2019 Marco's Pizza – Wheeling, IL,
Data Entry for applications and payments in timely fashion on TTWIN system and Elite, leaving accurate notes if applicable.
Making files inactive or back active by policy.
Returning applications for more information.
Process rental assistance pull for office, compiling all the information required, entering data into systems for 50-60 individuals at a time.
Keeping accurate waiting list for Rental Assistance and New Construction Homeownership programs.
Assisting Housing Counselors and staying knowledgeable with Rehabilitation programs, Temporary Assistance programs, and College Housing Programs.
Completing in a timely manner.
Keeping accurate files for inactive and active files.
Processing for Jimmy Rodgers New Construction Homes, managing the waiting list and sending interest letters to all applicants about this edition.
Assisting housing counselors and supervisor as assigned.
Cover the front desk when needed.
Maintain office supplies order for co-workers submit to supervisor when requested.
Work with other departments of Cherokee Nation to provide services and make it easier for them to assess information needed for services.
Cross trained in all areas prep/close front line back line, fry station and lobby areas.
Cash handling.
Knowledge of the system used for order placement and payment.
Problem solving.
Cleaning.
Teamwork.
Assist Management with Inventory as designated.
Positive attitude, friendly fast service with attention to details.
Cashier, 02/2010 to 12/2011 Sears Holding Corporation – City, STATE,
Training of new cashiers, distribution of supplies to cashiers’ stations, alleviate cashiers for lunches and breaks as Human Resource requires.
Special Events given managers card to make non-judgmental decisions on mispriced items or returns or interpretation of sales ads to make sure it follows rules and regulations.
Clean workstation.
Customer Service oriented.
Learning the inventory on the system provided for questions about items in stock.
Work with salesmen, tire services, photo services, and warehouse staff keeping good relations between departments to ensure timely responses and accurate information when needed.
Cash Handling and Balancing at close outs.
Following policy and procedures.
Credit Card applications taken.
Explain policy and/or balances charges.
Credit card payments taken at kiosk.
Stock merchandise on sales floor in free time matching labels to products.
Process Layaways.
Assist making the schedule or adjustments if our supervisor was out, and in the event of call ins use problem solving.
Education
High School Diploma: , Expected in 05/2009 Southside High School - Fort Smith, AR, GPA:
: Business Administration, Expected in Carl Albert State College - Poteau, OK GPA:
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