Houseman Resume Example Resorts World Casino Catskills

HOUSEMAN

Professional Summary

Soon to be qualified substance abuse counselor with proper certification and desire to help patients. Committed to helping patients understand emotional issues underlying substance abuse patterns. Organized and successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Enthusiastic student, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of addiction with specializing in substance abuse disorders, treatment techniques and counseling strategies. Motivated to learn, grow and excel at Richard C Ward.

Skills

Positive, Outgoing, & Caring Disposition
Management & Training
Staff & Client Supervision
Documentation & Record keeping
Budgeting & Cash Management
Client Satisfaction & Retention
Inventory Management
Organization & Time Management
Goal setting

Team Building
Culturally Sensitive
Strong Public Speaker
Educated on Crisis Intervention Techniques
Learning Disability Awareness
Case Management
Conflict Resolution
Strategic Planning

Work History

March 2018-CurrentHouseman | Resorts World Casino Catskills | Monticello, NY

Coordinated and cooperated with various departments throught the building to maintain a positive environment for employees and guests.
Kept building entryway glass clean and polished for professional presentation.
Adhered to strict laundry service guidelines, with special attention to specific materials, including hand-washing and dry cleaning.
Conducted general housekeeping functions such as cleaning and removing spills, and organizing supplies.
Telephoned and radioed with team members to ensure smooth and efficient hotel operations.
Documented potential hazards and completed performance tasks in daily logs to uphold New York State standards and requirements.
Stripped and refinished hard surface floors when necessary.
Responsible for coordinating and cataloging inventory of all 17 hotel floors, while maintaining the Forbes 5-star standard for quality.
Daily oversight of 8 or more maids, ensuring they have the proper amenities and linen they need.
Answering calls for assistance in a timely and professional manner.
Responsible for maintenance and upkeep of all machinery: vacuums, floor steamers, tile steamers, irons, etc, to maintain a spotlessly clean environment and ensure they will perform their functions properly.
Responsible for all guest interactions, as well as fulfilling all guest requests with a polished demeanor and in a timely fashion.
Maintained friendly and positive relationships with coworkers, many of them from different countries and cultures.

March 2015-January 2018Production Worker | Manpowergroup Inc. | Middletown, NY

Monitored machinery and production operations to identify concerns and make corrections or report complex problems.
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Documented production information via daily system logs and discussed non-conformance issues with management.
Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
Organized staff and work to meet demanding production goals.
Assembled varying products according to changing daily work orders and specific customer needs.
Took part in all company-offered training sessions, improving personal skills and acquiring knowledge needed to operate machines.
Reviewed job specifications to determine appropriate safety requirements and setups for products and machines.
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Maintained maximum organization and productivity by properly sorting project components.
Completed all appropriate checks and documentation in compliance with the Nuclear Regulatory Commission.
Quickly adapted to new work environments, learning new machinery and production methods, and introducing myself to new staff in a friendly manner.

October 2009-July 2011Stock Manager | Sketchers USA | Woodbury, NJ

Recruited, hired and trained new team members within a two year period.
Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Responsible for stocking, organizing, and maintaining both the on-site stockroom and off-site storage warehouse.
Scanned and entered new inventory, updated numbers and investigated variances.
Recorded information, shortages and discrepancies to keep records current and accurate.
Inventoried warehouse stock on monthly, quarterly and annual basis.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Educated customers on promotions to enhance sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Trained team members in successful strategies to meet operational and sales targets.
Answered questions about store policies and concerns to support positive customer experiences.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Assisted customers by answering questions and fulfilling requests.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Assigned particular employees into roles best suited to them m

October 2006-May 2011Shift Leader Manager | Dunkin' Donuts | Florida, NY

Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Continuously evaluated business operations to effectively align workflows for optimal store profit and customer satisfaction.
Accurately completed end-of-day financial tasks daily.
Controlled food costs and managed inventory.
Oversaw day to day activities of employees on my team, fostering a fun and inspiring atmosphere to optimize employee experiences.
Performed regular maintenance and repair operations to keep building and equipment in peak condition.
Resolved challenging customer complaints to ensure full customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Educated employees on menu updates and procedural changes.

Education

Expected in December 2020Certificate of Completion: Substance Abuse Counselor Orange County Community College, Middletown, NY

Affiliations

My father, Erwin Michel, was the Director of Richard C. Ward from (date-date). Due to our intertwining desire to help others, I want to follow in his footsteps and devote my time, energy, knowledge and love for helping others at RCW.

Additional Information

Customer Service (5 years)
Customer Relations (5 years)
Inventory Management (7 years)
Logistics (2 years)
Warehouse Management (2 years)
Staff Management (3 years)
Staff Training (5 years)
Filing
Excel
Word

Resume Overview

Companies Worked For:

Resorts World Casino Catskills
Manpowergroup Inc.
Sketchers USA
Dunkin' Donuts

School Attended

Orange County Community College

Job Titles Held:

Houseman
Production Worker
Stock Manager
Shift Leader Manager

Degrees

Certificate of Completion : Substance Abuse Counselor

Houseman Resume Example

Resume Score: 80%

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