LiveCareer-Resume

housekeeping office coordinator resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Technologically Savvy
  • Report Creation
  • Courteous with Strong Service Mindset
  • High-Energy Attitude
  • Office Equipment Proficiency
  • Report Generation
  • Transaction Processing
  • Customer Service
  • Data Entry and Maintenance
  • Spanish Fluency
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
Experience
04/2021 to Current Housekeeping Office Coordinator Omni Hotels | Broomfield, CO,
  • Collaborate with front desk to respond promptly to guest requests and promote positive experience.
  • Supervise and support housekeeping personnel to maximize quality of service and performance.
  • Establish hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Interact pleasantly with clients and guests when performing daily duties.
  • Place housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Submit repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Liaise with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Review employee performance and devise improvement plan to achieve goals.
  • Manage team of 50 personnel in busy hotel with 656 rooms.
  • Create schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Assist Director and Manager in daily housekeeping operations and requirements.
  • Prepare paperwork , maintain staff records, assign cleaning tasks and take inventories.
  • Insure that the housekeeping unit operates efficiently, meets performance goals, timelines and standards.
10/2020 to 01/2021 Night Auditor Midas Hospitality | North Little Rock, AR,
  • Processed end-of-day paperwork using Maestro, verifying deposits and rectifying discrepancies.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Monitored reservations to track incoming parties and special events.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Assisted hotel guests with check in and out procedures courteously.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Coded invoices and other records to maintain organized and accurate records.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Managed 50+ in-person and telephone information requests and reservations each day.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Documented wake-up requests and set up automatic calls in system.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Assessed checklist on daily basis and planned shift accordingly.
02/2020 to 04/2021 Front Desk Guest Service Representative Marriott International | Coconut Grove, FL,
  • Built customer loyalty with personalized, knowledgeable help for every inquiry
  • Offered each guest industry-leading support, smoothly managing expectations, and delivering above- and-beyond care for every need
  • Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy
  • Prepared team for expected daily demands, reviewing schedules in advance to plan for specific activities
  • Issued room keys and escorted instructions to bellhops
  • Satisfied guest needs with prompt, knowledgeable service
  • Greeted, registered, and assigned rooms to guests of hotel.
  • Made and confirmed reservations
  • Verified customers' credit, and established payment plans
  • Managed reservations, check-in and check-out procedures within hotel system.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
11/2019 to 02/2020 Customer Service Representative Esri | Denver, CO,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Exceeded company productivity standards on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
Expected in 05/2020 to to General Diploma | Chancery Charter High School, Orlando, Florida GPA:

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Resume Overview

School Attended

  • Chancery Charter High School

Job Titles Held:

  • Housekeeping Office Coordinator
  • Night Auditor
  • Front Desk Guest Service Representative
  • Customer Service Representative

Degrees

  • General Diploma

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