hotel operations manager resume example with 10+ years of experience
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- Garnered 4 stars out of 5 in customer satisfaction scores.
- Maintained a guest satisfaction rating of greater than 85% since March 2014.
- Certified in Sales, Customer Service, and Management.
- Acquired new strong business accounts.
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Experienced Operations Manager aggressively managing all the independent revenue and expense areas to ensure profitability. Fostered strong working relationships with all hotel departments. Provided the hotel ownership with regular reports on the hotels operating objectives and fiscal performance. Processed payments, internally and externally for the property.Used hotel resources to maximize guests’ satisfaction & optimize revenues.Conducted disciplinary actions against staff, including terminations.
Experienced Sales Manager with a demonstrated history of working in the hospitality industry. Skilled in Management, Customer Service, Hospitality Management, Hotel Management, and Leadership. Strong sales professional appointed with the tasks of corporate negotiations and contracts along with sporting, social, and religious events.
Hyles-Anderson College - Crown Point, IN
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Resume Overview
School Attended
- Hyles-Anderson College
Job Titles Held:
- Hotel Operations Manager
- Director of Sales
Degrees
- Bachelor of Science
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