Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Proficient in exceeding guest and management expectations while performing assigned tasks with little oversight.
Skills
Inventory management
Excellent people skills
Problem-solving skills
Attention to detail
Hotel operations and management
Hospitality background
Computer knowledge
Food and beverage services
Work History
Hotel Houseman, 06/2015 to Current Fedex – San Francisco, CA,
Perform weekly inventory checklist for banquet supplies
Assist servers with china, glassware, and flatware set up
Transport tables and equipment for events
Reporting maintenance issues to management
Customer Service Representative/Houseman, 01/2015 to 04/2015 Ace Hardware – Fosston, MN,
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Arranged all audio visual equipment, as stated on BEO
Completed all work orders on any damaged equipment
Maintained, stored, and secured all banquet equipment
Package Handler, 07/2014 to 01/2015 United Parcel Services – City, STATE,
Loaded and unloaded packages onto a conveyer belt as well as the delivery trucks.
Verified each delivery against shipping instructions before delivering to customers.
Recorded each delivery using the proper paperwork before leaving the warehouse.
Retail Cashier, 02/2013 to 06/2014 Walgreens – City, STATE,
Trained new cashiers on procedures, customer service and sales techniques.
Encouraged development of new cashiers with positive reinforcement.
Answered questions regarding the store and its merchandise.
Stocked shelves and supplies and organized displays.
Trained and served as a peer coach for new sales associates.
Education
GED: , Expected in 2012 Strive for Success - Washington, DC GPA:
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