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hotel front desk receptionist resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Well-rounded [Job Title] with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing [Task] within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.

Influential [Job Title] with background in hospitality industry creating memorable experiences for guests. Cordially answered phones, greeted guests and handled check-in and check-out process. Gifted at Multilingual and compassionate with practice handling any situation with poise.

Skills
  • Guest amenities
  • Credit and cash payments
  • Transportation information
  • Safety and security procedures
  • Reservations
  • Cash transactions
  • Mail and packages
  • Time management
Experience
11/2020 to Current
Hotel Front Desk Receptionist The Morning Star Company Woodland, CA,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
09/2020 to Current
Hotel Front Desk Receptionist The Morning Star Company Williams, CA,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Computed guest billings and posted charges to room accounts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
06/2018 to 08/2020
Front Desk Receptionist Hand & Stone Raymond, NH,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Solved minor customer issues and escalated major problems immediately to [Job Title].
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to [Job title] for timely resolution.
  • Computed guest billings and posted charges to room accounts.
Education and Training
Expected in 04/1996 to to
Bachelor of Science: CheClaire
B.P. Baria Science College - Navsari, Gujarat
GPA:

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Resume Overview

School Attended

  • B.P. Baria Science College

Job Titles Held:

  • Hotel Front Desk Receptionist
  • Hotel Front Desk Receptionist
  • Front Desk Receptionist

Degrees

  • Bachelor of Science

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