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hotel front desk receptionist resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Multi-line phone systems
  • Greeting guests
  • Supply stocking
  • Correspondence management
  • Effective planning
  • Administrative skills
  • Conflict management
  • Hospitality services
  • Cash transactions
  • Microsoft Office
  • Customer service
  • Troubleshooting
  • Multitasking
  • Decision-making
  • Supervision & leadership
  • Reliable & trustworthy
Experience
Hotel Front Desk Receptionist, 09/2020 - Current
The Morning Star Company Woodland, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Troubleshot office equipment, computer hardware and software issues.
Pizza Delivery Driver, 09/2018 - 02/2019
Papa John's Mishawaka, IN,
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Navigated urban and rural delivery routes and delivered food items at or before quoted times.
  • Maintained clean traffic record and kept vehicle clean and in top operating condition.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
  • Documented time of delivery to record completion of order.
  • Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Navigated local streets and highways with ease using GPS system.
  • Analyzed customer address to determine best route for timely delivery.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Maintained vehicle according to company and state safety requirements.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Presented customers with bills and receipts to collect payment for delivered food.
Bar Owner, 09/1997 - 08/2013
Mikes Red Barn City, STATE,
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
Education and Training
GED: , Expected in 08/1986
-
Perryton High School - Perryton, TX
GPA:
Status -

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Resume Overview

School Attended

  • Perryton High School

Job Titles Held:

  • Hotel Front Desk Receptionist
  • Pizza Delivery Driver
  • Bar Owner

Degrees

  • GED

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