hotel front desk receptionist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Motivated professional considered talented leader and driven problem solver. Brings 24 years of experience as a Customer Service Representative. Offers outstanding attention to detail and the ability to manage multiple tasks.
Skills
Administrative support specialist
Customer service-oriented
Friendly, High-energy attitude
Pleasant demeanor
Adaptive team player
Ability to work alone as well as a team
Quick learner
Organizational skills
Attention to detail
Inbound and Outbound Calling
Cash transactions
Credit card payment processing
Report generation
Office equipment proficiency
Microsoft Office expertise
Advanced clerical knowledge
Problem-solving abilities
Shipping and receiving understanding
Certified in 10-key
Filing and data entry
Data Entry
Invoice processing
Order processing
Multi-line phone proficiency
Accounting and bookkeeping
Account reconciliation
Payroll administration
QuickBooks
General ledger accounting
A/P and A/R
Experience
Hotel Front Desk Receptionist, 02/2021 to 07/2021 The Morning Star Company – Los Banos, CA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in processes and maximize satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Issued room keys to guests and answered questions regarding proper use.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Input customer data into reservation software and made immediate updates to reflect room changes.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Customer Service Representative, 03/2018 to 05/2019 Danaher – Port Washington, NY,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered numerous inbound calls per day and directed to individuals or departments.
Assessed customer needs and upsold products and services to maximize sales.
Set up and activated customer accounts
Made outbound calls to obtain account information.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Customer Service Representative, 01/2017 to 09/2017 Danaher – Grand Rapids, MI,
Input client information into spreadsheets and company database.
Identified and corrected data entry errors to prevent duplication across systems.
Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Verified and logged deadlines in response to daily inquiries and requests.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.