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Hostess Resume Example

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HOSTESS
Summary

Hardworking employee offering 3 years of experience working in restaurant and resort establishment. Familiar with organizing seating for individuals or parties to maximize satisfaction. Excellent communication, planning and problem-solving abilities. High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. Cheerful hostess with 3 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, and . Expert at prioritizing guest needs and stepping in to help bussers during busy hours with clearing tables. Friendly Host with 3 years of restaurant experience. History of maintaining counter cleanliness, financial accuracy and best-in-class customer service. Skilled at fast pace with training in conflict resolution and customer service.

Skills
  • Seating assignment preparation
  • Communications
  • Organization
  • Customer service
  • Menu memorization
  • Guest service
  • Table setting arrangement
  • Dining room organization
  • Table bussing
  • Table setup
  • Problem resolution
  • Effective customer upselling
  • Check payment processing
  • Special dietary requirements
  • Liquor, wine and food service
  • High-volume dining
  • Menu knowledge
  • Prompt table clearance
  • Dining customer service
  • Food safety understanding
  • Price memorization
  • Dish preparation
Experience
Great Wolf Lodge | Concord, NCHostess03/2017 - 04/2019
  • Greeted guests with friendliness and professionalism.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on wait-list, distributing pagers to waiting guests.
  • Checked dining and serving areas every 20-30 minutes to verify proper cleanliness and readiness for guests.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Tracked seated guests and available seating using an iPad seating chart.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Guided guests to appropriate seating for party size, provided with menus and silverware.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Notified servers after seating parties in section for prompt service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Assisted servers and bussers by taking guests drink orders, cleaning tables and helping them if they were behind.
  • Answered questions about food and order statuses for waiting customers.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Trained new employees to perform duties by showing how to greet/seat guests, how to use the seating chart and wait-list properly and how to keep customers happy and help with answering the phone for reservations and orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Interacted with 50-80 guests per day with friendly, patient manner to deliver positive, fun experience.
Great Wolf Lodge | Concord, NCCabana Server12/2018 - 04/2019
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager immediately.
  • Served food to over 12 cabana customers per 15 minutes.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Great Wolf Lodge | Concord, NCRestaurant Busser05/2017 - 01/2018
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Stocked displays with new and transferred merchandise.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Hickory Ridge High School | Harrisburg, NCHigh School Diploma06/2018
Central Piedmont Community College | Charlotte, NCSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Great Wolf Lodge

School Attended

  • Hickory Ridge High School
  • Central Piedmont Community College

Job Titles Held:

  • Hostess
  • Cabana Server
  • Restaurant Busser

Degrees

  • High School Diploma
    Some College (No Degree)

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