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Hospital Unit Service Coordinator Resume Example

Resume Score: 80%

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HOSPITAL UNIT SERVICE COORDINATOR
Professional Overview

Newly licensed bilingual (Spanish) RN, and current MSN-CNL student with over five years of experience in healthcare. Skilled in care coordination and educating patients and families, experienced with EPIC EMR, and in telephone triage. Background in sociology strongly enhances appreciation for diversity, delivery of family-centered care, and integration of evidence-based practice. I am passionate about empowering women to make informed decisions during their birth experience, improving birth outcomes for mothers and babies, and reducing racial disparities among women of color.

Education
University of San Francisco | San Francisco, CAMaster of Science in NursingExpected in 05/2020
San Francisco State University | San Francisco, CABachelor of Arts in Sociology05/2013
Clinical Nurse Leader Capstone

UCSF Center for Reproductive Health, San Francisco, CA
Project: Currently in Progress, 300 hours

  • Collaborate with clinical staff and management to implement a quality improvement project aimed at educating patients on self-administering fertility medication injections to increase patient satisfaction
  • Generate protocols and data collection tools to analyze and better understand the current state and changes proposed for the clinic
Clinical Experience

Progress Foundation, San Francisco, CA
Community and Mental Health Nursing, 180 hours
Kaiser Permanente Medical Center, San Francisco, CA
Medical Surgical Nursing II: Cardiac-Telemetry Unit, ED, PACU, OR, Stroke Unit, 135 hours
Highland Hospital, Oakland, CA
Medical Surgical Nursing I: Medical Surgical, ICU, 135 hours
Kaiser Permanente Medical Center, San Francisco, CA
Maternity Nursing: Antepartum, Labor & Delivery, Postpartum, 90 hours
UCSF Benioff Children's Hospital Oakland, Oakland, CA
Pediatric Nursing: Surgical 5 unit, 90 hours
Laguna Honda Hospital, San Francisco, CA
Fundamentals: Palliative Care, Geriatric Care, 180 hours

Work Experience
UCSF- Medical/Surgical Pediatric Acute Unit | San Francisco, CAHospital Unit Service Coordinator01/2020 - Current
  • Identify administrative tasks before they escalate and implement effective communication to enhance positive patient outcomes
  • Implemented desk efficiency improvements to streamline task delegation.
  • Supported patients with timely and knowledgeable response to diverse requests.
Private Employer | San Francisco, CACaregiver01/2019 - 01/2020
  • Assisted client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
UCSF- Integrated Pediatric Pain & Palliative Care | San Francisco, CAPractice Coordinator II08/2014 - 05/2018
  • Managed all aspects of scheduling and authorization for numerous multidisciplinary clinics and coordinated efforts with internal and external departments to cluster care for medically complex patients.
  • Collaborated with outpatient nurse case manager to resolve health insurance related problems, improve practice operations and communications to provide patient-centered care.
  • Improved tele-health workflow, maintained flow sheets and health insurance database to ensure accuracy to maximize department efficiency.
Rosa Parks Elementary School | San Francisco, CAProgram Leader08/2013 - 08/2014
  • Prepared individualized health related lesson plans and implemented interactive activities to foster children's individual growth and development
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Licensure & Certifications

Registered Nurse License, expires 03/2021

AHA BLS, expires 04/2021

Doula Training Certification, issued 06/2019

AHA NRP, expected 03/2020

Clinical Nurse Leader (CNL) Certification, expected 04/2020

Professional Affiliations

Graduate Nursing Association | 01/2019- Current

  • Executive Board Member, Events Coordinator

Association of Women's Health, Obstetric and Neonatal Nurses | 05/2019- Current

  • Active member with San Francisco's Bay Area Chapter
Volunteer Experience

Birth and Postpartum Doula

Zuckerberg San Francisco General Hospital, San Francisco, CA| 10/2019-Current

  • Collaborate with nurses to optimize mother/baby care practices and education related to breast feeding and nursing positions
  • Engage in continuous emotional and physical support to birthing person and provide comfort measures

Research Assistant Intern

HIV Education and Prevention Project of Alameda County, Oakland, CA| 01/2013-05/2013

  • Conducted literature reviews regarding methadone maintenance therapy and HIV rates
  • Assisted in participant retention by conducting follow up phone calls

Patient Advocate

Clinica Martin-Baro, San Francisco, CA| 05/2012 - 05/2014

  • Managed clinic work flow and patient safety
  • Facilitated health presentations regarding community resources, health concerns, chronic diseases, and social issues
  • Coordinated Clinica's 2012 annual Salsa fundraiser (raised $ 8,000) to help secure necessary funding to continue operations and maintain Clinica's economic independence
Awards and Recognitions
  • Sigma Theta Tau International Honor Society of Nursing, University of San Francisco
  • Dean's List for fours semesters, San Francisco State University
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Resume Overview

Companies Worked For:

  • UCSF- Medical/Surgical Pediatric Acute Unit
  • Private Employer
  • UCSF- Integrated Pediatric Pain & Palliative Care
  • Rosa Parks Elementary School

School Attended

  • University of San Francisco
  • San Francisco State University

Job Titles Held:

  • Hospital Unit Service Coordinator
  • Caregiver
  • Practice Coordinator II
  • Program Leader

Degrees

  • Master of Science in Nursing
    Bachelor of Arts in Sociology

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