Hospital Unit Secretary Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Dedicated Hospital Unit Secretary with 14yrs Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.Result-driven, proactive and resourceful administrative professional with 14 years experience providing legal support. years of experience combining

management and customer service expertise Phlebotomy and BLS instructor.

Patient-oriented Looking for a position to ensure medical safety and business


Skill Highlights
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Staff motivation
  • Employee training and development
  • Patient charting
  • Health insurance processing
  • Insurance eligibility verification
  • Inventory systems
  • Patient care advocacy
  • Medical terminology



Microsoft Office

Employee training and development

Insurance processing

Patient charting

Health insurance processing

Inventory systems

Patient care advocacy

Medical terminology

Satellite Academy High School Manhattan, NY Expected in 1985 High School Diploma : Business Jun - GPA : Business Jun
Core Accomplishments


  • Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.


  • Investigated and analyzed client complaints to identify and resolve issues.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

  • Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Professional Experience
Jackson Health System - Hospital Unit Secretary
Cutler Bay, FL, 2002 - 01/2016
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Arrange hospital admissions for patients.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Updated patient accounts and information on a daily basis.Managed incoming and outgoing calls for busy medical office.Scheduled and confirmed appointments for entire management team.Standardized department filing system to increase efficiency.Improved communication efficiency as primary liaison between departments, clients and vendors.Directly supported CEO in managing operation work flow.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Coordinated admission processes and prepared medical records and agreement packets.Handled and processed confidential patient information.

English, Spanish
Additional Information
  • Awards Employee of the Month, Perianesthsia 2010

administrative functions, C, charts, Clerical, Decision Making, Electronics, e-mail, English, fax, financial statements, Instructing, inventory, letters, messaging, mail, Negotiation, office equipment, Problem Solving, Public Safety, Spanish, spreadsheet, Telecommunications, telephones, Time Management, Troubleshooting, typewriter, voice mail, word processing

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Resume Strength

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Resume Overview

School Attended
  • Satellite Academy High School
Job Titles Held:
  • Hospital Unit Secretary
  • High School Diploma

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