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Hospital Liaison/Home Coach/Staffing Director Resume Example

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HOSPITAL LIAISON/HOME COACH/STAFFING DIRECTOR
Professional Summary
  • Driven and compassionate healthcare professional with 16+ years hands-on experience in fast-paced office, residential and hospital environments.
  • Accountable and responsible with a strong focus on patient wellness. Dedicated English/Spanish Medical Assistant skilled in technical, clerical and patient support.
  • Strong ability to communicate clearly and effectively to patients and staff.High-energy Manager successful in building and motivating dynamic teams.
  • Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Hospital Liaison/Medical Assistant/Staffing Director/Front Office Supervisor driven to cut company costs and boost company revenue through innovative management techniques.
  • Organized, dedicated and diligent, with excellent Experienced professional with strong leadership and relationship-building skills.oral and interpersonal communication skills.
  • Staffing management ability Proven patience and self-discipline
  • Patient-oriented Personal and professional integrity Relationship and team building.
  • Sound decision making Staff training and development Effectively influences others
  • Excellent organizational skills Word Processing Attention to details Medical referrals KnowledgableFront desk and check-out duties Scheduling ICD-9/ICD-10 and CPT coding Time Management Quality control Exceptional Customer Services
Education and Training
Medical Assisitat1999Technical Career Institute, Miami, FLMedical Assisitat
High School Diploma1994Ivanna Eudora Kean High School, St. Thomas, USVI
Skills

agency, Billing, budget, charts, CPR, client, documentation, Filing, financial, forms, front office, Insurance, ie, law, legal, materials, office, nursing, personnel, quality, safety, scheduling, staffing, statistics, supervising, team player, technician, answer phonesMedical terminologyCatheter preparation and changeRespiratory equipment training

Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Conflict resolution
  • Motivation techniques specialist
Professional Experience
Transition Care of AmericaPembroke Pines, FLHospital Liaison/Home Coach/Staffing Director03/2015
  • Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
  • Evaluated patient care procedural changes for effectiveness.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.Served as liaison between management, clinical staff and the community.
  • Assisted the installation of improved work methods and procedures to achieve agency objectives.
  • Cooperated with other health related agencies and organizations in community activities.
  • Ensured the accuracy of public information and materials.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Assisted patients with multiple chronic diagnoses, including COPD and asthma.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
  • Educated patients about their treatments.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients.
  • Ensured HIPAA compliance.
Comprehensive Breast CarePembroke Pines, FLFront Desk Supervisor06/2010 to 03/2014
  • Oversee the duties and functions of the medical front office area and ensured that they are carried out with accuracy, timeliness and confidentiality.
  • Provided treatment within scope of practice as defined by state law; supervising that medical records are maintained top the legal requirements for all medical documents.
  • Inputting patient data and maintaining the patient appointment system.
  • Monitoring the waiting area evaluating patient satisfaction.
  • Worked closely with Dr.
  • and technician in scheduling and collecting Insurance information and specimen control to complete Breast Biopsies; along with gathering required information to take to required specialist for follow up procedures.Ensured that all functions and staffing for all functions; as a team player with supervisors and administration to provide quality services at the center.
  • Ensured HIPAA compliance.
  • Implementation of office proficiency with an overall increase of 85% of patient flow for diagnostic testing.
Dr. O'Leary, DennisNorth Miami Beach, FLFront desk/Check out/Referral Coordinator07/2004 to 10/2009
  • Greet and check in all patients, answer phones, maintain daily operations flow of immediate area.
  • Input of patient demographics into the system and schedule patient appointment.
  • Collecting copays, balances, deductible set up payment plan agreement if applicable.
  • Ensure medical records are up to date with all required documents ie: Living Will, ABN forms and patient diagnostic test results.
  • Filing and balancing out daily transaction at end of each business day.
  • Takes orders from physician and other doctor offices to coordinate referral request for patients as needed.
Dr. Petteway, AnitaNorth Miami Beach, FLReferral Manager/Front Office Assistant08/2004 to 10/2005
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
  • Ensure and complete all registration; including patient demographic and insurance information.
  • Assemble information concerning patient's clinical background and referral needs.
  • Per referral guidelines; provide appropriate clinical information to specialist.
  • Contact review organizations and insurance companies to ensure prior approval requirements are met.
  • Provide specific medical information to financial services to maximize reimbursement to hospital and physicians.
South Florida Pediatric PartnerPembroke Pines, FLPhysician Office Assistant/Medical Assistant11/2000 to 06/2004
  • Scheduled Appointment, Answer incoming calls, Filing, Bank Deposits, Collections, Billing, Insurance Verification and Referral.
  • Coordinated with doctors and registered nurses to develop care plans for patients.Maintained all confidential personnel files, licensing and CPR compliance records.Organized, updated and maintained over 200 patient charts.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Ensured HIPAA compliance.
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Resume Overview

Companies Worked For:

  • Transition Care of America
  • Comprehensive Breast Care
  • Dr. O'Leary, Dennis
  • Dr. Petteway, Anita
  • South Florida Pediatric Partner

School Attended

  • Technical Career Institute
  • Ivanna Eudora Kean High School

Job Titles Held:

  • Hospital Liaison/Home Coach/Staffing Director
  • Front Desk Supervisor
  • Front desk/Check out/Referral Coordinator
  • Referral Manager/Front Office Assistant
  • Physician Office Assistant/Medical Assistant

Degrees

  • Medical Assisitat 1999
    High School Diploma 1994

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