Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable Hospital Liaison with 9 years coordinating effective care between facilities, hospital and clients. Well-versed in healthcare standards, policies and procedures. Friendly Patient Advocate trained in Chrome, IE, Word and Spreadsheat software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Effective at setting appointments with healthcare facilities, documenting actions and maintaining thorough records. Dedicated to providing top-notch service to every client while keeping facility policies and requirements in mind. Skilled healthcare professional experienced in working with patients and healthcare staff to provide seamless transitions between hospital, care facilities and home environments. Highly organized and resourceful with a superior work ethic and focus on high-quality care. Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Dedicated Hospital Liason highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 9 years of success career experience in large hospital environments.

  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Helpful and Service-Oriented
  • Organized and Efficient
  • Patient Confidentiality and Data Security
  • Evaluating Quality of Care
  • Knowledge of Community Services and Programs
  • Resolving Problems
  • Database Search and Data Entry Skills
  • Documenting and Recording Information
  • Patient Needs Assessment and Referral
  • Gathering Information from Patients
  • Registration and Scheduling
  • Quality Standards and Protocols
  • Caring and Empathetic
  • Administrative and Office Support
  • Complaint Investigation
  • Building Rapport and Credibility
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Communicating to Patients and Families
  • Microsoft Office
  • Safety Monitoring
  • Resource Allocation
  • Medical History Documentation
  • Report Preparation
  • Attention to Detail
  • Records Management
  • Technical Troubleshooting
  • Risk Management Assessment
  • Punctual and Hardworking
  • Comfort with Technology and Databases
  • Conflict Resolution
  • Time Management and Prioritization
  • Word Processing
  • Legal Liability Research
  • Spreadsheet Tracking
  • Medical Terminology
  • Patient Registration
  • Benefits Explanation
  • Multi-Line Telephone Systems
  • Clerical and Filing Support
  • 50 WPM Typing Speed
  • Forms and Spreadsheet Creation
  • Interdisciplinary Collaboration
  • Reliability and Dedication
Work History
Hospital Liaison, 04/2019 - Present
Promedica Senior Care Decatur, GA,
  • Helped clients set appointments, discussed plans and followed up to check on concerns.
  • Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Worked with hospitals and facilities to outline discharge plans.
HCSO Juvenile Probation Hale County , 07/2018 - 04/2019
Hale County 806-291-5259 City, STATE,
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Arranged substance abuse rehabilitation for offenders.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Monitored inmates' progress using questionnaires and psychological testing.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
TCOOMMI CM for Juveniles and MCOT, 01/2012 - 04/2018
Central Plains Center 806-291-4470 City, STATE,
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Actively engaged in on-call rotations to deliver continuous quality care to patients.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Triaged and responded to telephone mental health crisis intervention.
  • Performed verbal de-escalation to resolve crises.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Boosted Hale County-area counseling by developing a-prong approach in collaboration with interdisciplinary practitioners.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Created community-oriented counseling program to positively impact the clients concerns.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Spearheaded group counseling sessions to help individuals deal with issues at home and school.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Supported clients in developing coping skills.
  • Documented all client interactions and interventions.
  • Conducted follow-ups with clients to determine need for extended assistance.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
Bachelor of Science: Criij, Soci, Psych, And Pol Sci, Expected in 12/1993
Wayland Baptist University - Plainview, TX ,

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  • Wayland Baptist University

Job Titles Held:

  • Hospital Liaison
  • HCSO Juvenile Probation Hale County
  • TCOOMMI CM for Juveniles and MCOT


  • Bachelor of Science

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