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Hospital Administrator/Practice Manager Resume Example

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HOSPITAL ADMINISTRATOR/PRACTICE MANAGER
Professional Summary

Enthusiastic and driven organizational leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel.

Skills
  • Relationship building and retention
  • Hiring and recruitment
  • Project oversight
  • Training and mentoring
  • Staff Management
  • Training and development
  • Benefits administration
  • Human resources management
  • Organizational Development
  • Workforce improvements
  • Business operations
  • Problem resolution
  • Team building
  • Operational improvement
  • Communications
  • Adult learning theories
  • Staff development plans
  • Leadership training
  • Team Leadership
  • Change Management
  • Time management
  • Course development
  • Strategic planning and execution
  • Process improvements
  • Performance Analysis
  • Project development
  • Staff training/development
  • Coaching and mentoring
Work History
Hospital Administrator/Practice Manager , 11/2018 to Current
Care Animal Hospital – Muncie, IN
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established clear management goals and devised systems to track results for effective decision making.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
  • Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
  • Liaised between multiple business divisions to improve communications.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Accurately prepared [Timeframe] payroll and tracking data using [Software] system.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Created and implemented [Type] and [Type] compliance systems and auditing processes through automation.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Conducted training courses and prepared videos for long-term use.
  • Directed training programs and development paths for managers and supervisors.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Created in-depth training manual for all employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
Customer Service/Call Center Manager , 06/2014 to 06/2018
Charter Communications (Bright House Networks) – Indianapolis, IN
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
  • Codified office structures and processes to promote teamwork and performance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service/Call Center Supervisor, 07/2008 to 06/2014
Charter Communications (Bright House Networks) – Indianapolis, IN
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning.
  • Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Customer Service Representative, 08/2004 to 06/2013
Charter Communications (Bright House Networks) – Indianapolis , IN
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Education
Master of Science: Management And Leadership, 10/2019
Western Governors University - Salt Lake City, UT
Bachelor of Science: Business Management, 01/2009
Indiana Wesleyan University - Marion, IN
Certifications

Lean Six Sigma, Yellow Belt Certification

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Resume Overview

Companies Worked For:

  • Care Animal Hospital
  • Charter Communications (Bright House Networks)

School Attended

  • Western Governors University
  • Indiana Wesleyan University

Job Titles Held:

  • Hospital Administrator/Practice Manager
  • Customer Service/Call Center Manager
  • Customer Service/Call Center Supervisor
  • Customer Service Representative

Degrees

  • Master of Science : Management And Leadership , 10/2019
    Bachelor of Science : Business Management , 01/2009

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