Hospital Administrator/Practice Manager Resume Example
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HOSPITAL ADMINISTRATOR/PRACTICE MANAGER
Professional Summary
Enthusiastic and driven organizational leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel.
Skills
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Work History
Hospital Administrator/Practice Manager , 11/2018 to Current
Transdevna – Lodi , CA
Transdevna – Lodi , CA
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established clear management goals and devised systems to track results for effective decision making.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
- Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
- Liaised between multiple business divisions to improve communications.
- Developed succession plans and promotion paths for all staff.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Devised hiring and recruitment policies for [Number]-employee company.
- Accurately prepared [Timeframe] payroll and tracking data using [Software] system.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Created and implemented [Type] and [Type] compliance systems and auditing processes through automation.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted training courses and prepared videos for long-term use.
- Directed training programs and development paths for managers and supervisors.
- Managed all exempt employee coaching, training and performance improvement actions.
- Created in-depth training manual for all employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Customer Service/Call Center Manager , 06/2014 to 06/2018
Vector Security – Clarksville , TN
Vector Security – Clarksville , TN
- Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
- Codified office structures and processes to promote teamwork and performance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service/Call Center Supervisor, 07/2008 to 06/2014
Lineage Logistics – Riverside , CA
Lineage Logistics – Riverside , CA
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning.
- Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Customer Service Representative, 08/2004 to 06/2013
Charter Communications (Bright House Networks) – City , STATE
Charter Communications (Bright House Networks) – City , STATE
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Educated customers on promotions to enhance sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Master of Science: Management And Leadership, 10/2019
Western Governors University - City, State
Western Governors University - City, State
Bachelor of Science: Business Management, 01/2009
Indiana Wesleyan University - City, State
Indiana Wesleyan University - City, State
Certifications
Lean Six Sigma, Yellow Belt Certification
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Resume Overview
School Attended
- Western Governors University
- Indiana Wesleyan University
Job Titles Held:
- Hospital Administrator/Practice Manager
- Customer Service/Call Center Manager
- Customer Service/Call Center Supervisor
- Customer Service Representative
Degrees
- Master of Science : Management And Leadership , 10/2019
Bachelor of Science : Business Management , 01/2009
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