Hardworking and motivated worker who brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Successful at managing multiple priorities with strong organizational skills, a positive attitude, and great written and verbal communication skills. Eager to contribute to team success through hard work, attentiveness, and attention to detail.
Skills
Multitasking Abilities
MS Office
Reliable and Responsible
Honest and Ethical
Attention to Detail
Analytical and Critical Thinking
Excellent Verbal and Written Communication
Documentation and Recordkeeping
Ability to Learn
Writing Skills
Gmail
Google Docs
Work History
09/2014 to Current
Homeschool EducatorSahuarita Unified School District – Sahuarita, AZ,
Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
Researched multiple curricula, methodologies and perspectives as part of educational planning.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Administered assessments to determine each student's specific educational and social needs.
09/2008 to 05/2017
Dance InstructorAscentium – Remote, OR,
Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Planned routines for recitals and performances.
Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
Adhered to studio guidelines and legal requirements.
Taught Creative and Modern dance classes for students ages 3-14.
Assisted with coordination and administration of complete dance program.
06/2001 to 03/2008
Collections SpecialistOtg – Saint Paul, MN,
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Negotiated to collect balance in full.
Achieved, and often exceeded, performance goals on a consistent basis.
Worked in call center environment handling manual and automatically dialed outbound calls.
Researched accounts and completed due diligence to resolve collection problems.
Counseled debtors on payment options and arranged installment agreements.
Used probing techniques to determine debtors' reasons for delinquency.
Recorded all information regarding financial status of customers.
Used skip tracing and other techniques to locate debtors.
Used scripted conversation prompts to convey current account information and obtain payments.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
06/1995 to 09/2000
Cashier Team LeadAnderson Lumber – City, STATE,
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Trained team members on cash register operation and cash handling.
Education
Expected in 04/2005
Bachelor of Arts: English With Editing Emphasis Brigham Young University - Provo, UT GPA:
Chosen to present at the BYU Student Writer's Symposium.
Expected in 06/1996
High School Diploma: Bingham High School - South Jordan, UT GPA:
Member of Bingham High School Minerettes. Served as an officer and assisted with costume management and inventory.
Member of Bingham High School Dance Company. Served as an officer and planned social events.
Member of Bingham High School Varsity Cheer Squad. Traveled to Anaheim, CA to compete in Nationals competition.
Member of National Honor's Society
Received Leadership Scholarship to BYU, Idaho.
Received Dance Scholarship to BYU, Idaho.
Awarded Dance Sterling Scholar Finalist.
Awarded spot in "Who's Who in American High School Students."
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