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Homemaker Aide Resume Example

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HOMEMAKER AIDE
Professional Summary

Compassionate Job Title possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in Area of expertise and Area of expertise. Collaborative team player with strong clinical and interpersonal skills. Available Number hours per week, including weekends and evenings.

Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks.

Skills
  • Patient-focused care
  • Adaptable
  • Compassionate caregiver
  • Compassionate
  • Childcare experience
  • Project planning
  • Companionship and emotional support
  • Efficient and reliable team player
  • Trustworthy companion
  • Staff collaboration
  • Errands
Work History
Homemaker Aide, 05/2018 to 12/2018
Self Employed Services Inc. – Katy, Texas
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with patient transfer and ambulation.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
  • Provided total hygiene care to Number patients per shift by assisting with skincare, bathing and toileting.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Promoted patient socialization, self-care and development byrecognizing and using patient strengths to motivate patient.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in Type fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Scheduled and accompanied client to medical appointments.
  • Kept accurate records of patients' care, condition and progress.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Used wheelchairs and Type equipment to assist with patient ambulation in room, hallways and bathroom.
  • Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
Customer Service Representative, 06/2017 to 05/2018
Big Lots – Katy, Texas
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Cashier Team Lead, 05/2004 to 07/2008
Murphy's USA – Cedar Park, Texas
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Increased customer loyalty and retention.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Served needs of more than Number customers in busy Type environment.
  • Prepared and submitted end-of-shift reports using Software.
  • Received and processed customer payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Analyzed purchases for signs of fraud.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Displayed new stock and rotated existing products.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Education
GED: 05/2004
Mayde Creek Highschool - Houston, TX
Additional Information

I am a hard-working woman, that is driven to succeed in all my endeavors. At the present time I am looking for a work from home job until I can save to get a vehicle. I have open availability and am able to start immediately. Thank you for your time.

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Resume Overview

Companies Worked For:

  • Self Employed Services Inc.
  • Big Lots
  • Murphy's USA

School Attended

  • Mayde Creek Highschool

Job Titles Held:

  • Homemaker Aide
  • Customer Service Representative
  • Cashier Team Lead

Degrees

  • GED : 05/2004

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