Home Renovator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Help individuals dealing with traumatic issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve well-being. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach.
Skills
Data entry
Tracking client progress
Planning skills
Exemplary communication
Relationship-building skills
Coaching and mentoring
Experience
Home Renovator, 12/2018 to 02/2020 Raymour & Flanigan Furniture – Watchung, NJ,
Coordinated with manager to evaluate work orders, create cost estimates and determine materials needed for projects.
Installed, repaired and updated multiple rooms to the owner's expectations.
Scheduled vendors and resources for maximum use of resources and minimal cost to enable timely completion of projects.
Inspected equipment before and after use to verify functionality and promote continued accuracy and efficiency.
Managed supply inventories and ordered new materials and supplies to meet projected needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Taxi Driver, 12/2008 to 12/2011 Raymour & Flanigan Furniture – West Springfield, MA,
Supervised driver teams, created shift schedules and maintained reservation calendar.
Upheld high standards of professionalism and discretion when working with clients.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Appeared at designated appointments according to schedule.
Determined pickup assignments and shift schedule by checking in with dispatch service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Customer Service Representative, 12/2004 to 12/2008 Executive Transportation – City, STATE,
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Supervised driver dispatching, route planning and vehicle tracking for over thirty-five drivers.
Reviewed a multitude of routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Conducted research on logistics operations, including reviews, feedback and site visits.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Customer Service Representative, 12/1990 to 12/2004 Newport Yellow Cab – City, STATE,
Evaluated customer account information to assess current issues and determine potential solutions.
Worked with managers to develop service improvement initiatives.
Cultivated impactful relationships with customers and drove business development by delivering customer service and knowledge of industry.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Improved operations by working with team members and customers to find workable solutions.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed incoming forms and records to validate and verify reported data, assisting in quality assurance procedures by calling attention to improper reporting and suggesting improvements.
Education and Training
Certification: Peer Support Specialist, Expected in 03/2020 Mental Health America - Covington, KY, GPA:
: Computer Programming And Data Entry, Expected in Lincoln Grant - Covington, KY, GPA:
: , Expected in Northern Kentucky University - Newport, KY GPA:
High School Diploma: , Expected in 1982 Covington Holmes High School - Covington, KY, GPA:
Volunteer Opportunities
Women's Crisis Center
Communicated with individuals' family members, offering information and insight into support services available at community level.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Spearheaded group counseling sessions to help individuals deal with domestic violence and traumatic issues.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
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