LiveCareer-Resume

home health care provider resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat Customer Service Representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Compassionate client care
  • Client documentation
  • Leadership
  • Work ethic
  • Flexible
  • Critical thinking
  • Basic Math
  • Analytical
Experience
04/2019 to 10/2021 Home Health Care Provider Animal Health International, Inc. | Madison, WI,
  • Dressed, groomed and fed patient with limited physical abilities to support basic needs.
  • Helped client stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for client and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored medications for patient with various conditions and kept watchful eye for side effects.
  • Reviewed processes to improve quality, identify pain points and address training issues.
06/2013 to 04/2019 Customer Service Representative (Tools) Lowes Home Improvment | City, STATE,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
08/2011 to 06/2013 Customer Service Representative Academy Sports And Outdoors | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
06/1990 to 06/1994 Elementary School Teacher (2nd & 3rd) Krum ISD | City, STATE,
  • Created safe, nurturing environment of trust and respect.
  • Maintained safe, clean, and organized classroom environment.
  • Taught students subject-specific material, learning strategies and social skills.
  • Implemented multiple methods to improve student educational success.
  • Administered tests and assessed results to evaluate student understanding of material.
  • Handled challenging classroom behaviors with positive and affirming techniques.
Education and Training
Expected in 08/1996 to to Bachelor of Science | Animal Sciences Texas A&M University, College Station, TX GPA:
Expected in 05/1992 to to Master of Arts | Elementary Education University of North Texas, Denton, TX GPA:

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Resume Overview

School Attended

  • Texas A&M University
  • University of North Texas

Job Titles Held:

  • Home Health Care Provider
  • Customer Service Representative (Tools)
  • Customer Service Representative
  • Elementary School Teacher (2nd & 3rd)

Degrees

  • Bachelor of Science
  • Master of Arts

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