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Home Health Care Aide Resume Example

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HOME HEALTH CARE AIDE
Professional Summary

Hardworking Customer Service Representative with 10 years of experience working with medical/customer experience. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and patient care.

Skills
  • Report preparation
  • Complaint resolution
  • Recordkeeping strengths
  • Route dispatch
  • Multi-line phone talent
  • Creative problem solving
  • Computer proficient
  • Data Entry
  • Medical terminology knowledge
  • Account Management
  • Good listening skills
  • Professional telephone demeanor
  • Quick learner
  • Administrative support
  • Community integration
Work History
August 2019-CurrentHome Health Care Aide | Home Nurse.net | Decatur, GA
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve customer service
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to supervisor
  • Maintained clean, safe and well-organized patient environment
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
January 2014-July 2019Customer Service Representative | MetLife | Decatur, GA
  • Entered customer interaction details in Microsoft office to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 40 calls in queue per minute.
  • Responded to customer requests for products, services and company information.
January 2008-December 2013Customer Service Representative | Champion Auto Transport LLC | Decatur, GA
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Entered customer interaction details in excel to track requests, document problems and record solutions offered
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Compiled customer feedback and recommended service delivery improvements to management
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with up to 40 calls in queue per minute
January 2000-December 2007Customer Service Representative | Chamberlin Edmonds | Atlanta, Georgia
  • Reviewed new files to determine current status of injury claim and to develop plan of action
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims
  • Followed up with insured individuals regarding premium and deductibles payments
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims
  • Maintained suspicious claims database and prepared reports on weekly basis for supervisors
  • Documented all investigation activity and presented reports to management
  • Monitored 20-clients caseload for each quarter
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
  • Verified insurance claims and determined fair amount for settlement
  • Collected medical information from customers to complete claims and legal files
Education
Associate of Science: NursingGeorgia Perimeter College, Decatur, GA
Bachelor of Arts: Healthcare ManagementUniversity of Phoenix, Tempe, AZ
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Resume Overview

Companies Worked For:

  • Home Nurse.net
  • MetLife
  • Champion Auto Transport LLC
  • Chamberlin Edmonds

School Attended

  • Georgia Perimeter College
  • University of Phoenix

Job Titles Held:

  • Home Health Care Aide
  • Customer Service Representative

Degrees

  • Associate of Science : Nursing
    Bachelor of Arts : Healthcare Management

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