Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Caring Home Health Aide dedicated to providing comprehensive personal support. Proficient in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

  • Organized
  • Budgeting
  • Business management
  • Leadership
  • Sales experience
  • Selling
  • Supervision
  • Upselling
  • Stocking and replenishing
  • Leadership
  • Conflict resolution techniques
  • File and records management
  • Meal planning and preparation
  • Progress documentation
  • Patient privacy
Work History
01/2020 to Current Home Health Aide Amedisys Inc. | Atlanta, GA,
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Supervised daily activities and provided assistance when needed
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventative breast examinations
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Provided direct personal care and administrative services to clients
  • Provided mobility assistance such as walking and regular exercising
  • Administered medication as directed by physician
  • Provided transportation, managing and scheduling appointments
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
  • Ensured safety and well-being of each patient in alignment with care plan
  • Maintained clean, safe and well-organized patient environment
  • Checked vital signs on 1 hour basis and contacted onsite physician regarding any patient health concerns or behavioral changes
03/2019 to 08/2019 Direct Support Professional Kennedy Krieger Institute | Baltimore, MD,
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection
  • Consulted with different healthcare disciplines to offer important mental health support to intellectually disabled patients
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Administered medication as directed by physician
  • Developed rapport to create safe and trusting environment for care
  • Maintained clean, safe and well-organized patient environment
  • Answered 50 daily office phone calls for appointments, questions and visitations
01/2017 to 12/2017 Assistant Manager Evereve | Redmond, WA,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Supervised team of 12 employees and provided feedback on performance.
01/2016 to 12/2016 Team Lead Twin City Fan Companies | Mitchell, SD,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Tracked receipts, employee hours and inventory movements
  • Worked with team members to improve performance and implement training updates
  • Assigned daily employee tasks and monitored activity and completion
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
  • Held meetings with employees to evaluate performance and make plans for improvement
  • Assessed workloads to meet seasonal fluctuation needs
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Cultivated productive and safe atmosphere while supervising team of 14 employees working with general restaurant equipment
Expected in 06/2015 High School Diploma | South Shore International College Preparatory High, Chicago, IL, GPA:
Additional Information
  • ServSafe Certified

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Resume Overview

School Attended

  • South Shore International College Preparatory High

Job Titles Held:

  • Home Health Aide
  • Direct Support Professional
  • Assistant Manager
  • Team Lead


  • High School Diploma

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