Hardworking and reliable healthcare providers and secretarial services with strong ability in elderly care and fast learner. Offering independent support, teamwork and very reliable. Highly organized, proactive and punctual with team-oriented mentality.
Client safety and first aid
Quality program protocols
Compassionate client care
Planning and coordination
Home Health Aide Middleburg , OHKramer Home Health Care-Right at home /Oct 2018 to Current
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Monitored client's well-being, safety and comfort under direction of physician.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervisedmedication administration, personal hygiene and other activities of daily living.
Documented client progress in charts and logbooks.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Monitored and reported clients' progress.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Administered necessary medications as directed by care plan.
Improved patient outlook and daily living through compassionate care.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Maintained clean and well-organized environment to promote client happiness and safety.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Facilitated best care by developing strong and trusting rapport with patient.
Delivered high level of assistance with cooking, meal preparation and shopping.
Planned optimal meals based on established nutritional plans.
Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
Hotel Front Desk Supervisor Brookpark , OHHoward Johnson's Enterprises Inc./Nov 2013 to Jul 2018
Listened to customer feedback and responded to maintain or improve processes.
Coordinated activities of [Job title]s and provided training to improve skills.
Created marketing signs or flyers for sales or promotional events.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Recruited and hired new employees based on company needs and culture.
Observed employee performance and provided valuable feedback using online performance evaluation software.
Collaborated with staff members to plan training seminars and team-building events.
Inspected equipment and work stations to comply with established standards and regulations.
Reviewed inventory, assessed needs and placed [Timeframe] orders to keep stock available for employees.
Trained employees in proper operational procedures and shared company policies and regulations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Collaborated with others to discuss new [Type] opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Cashier Team Lead Parma, OHK-Mart/Oct 2002 to Oct 2013
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Complied with cash handling procedures to meet regional cashier variance policy.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Maintained work area in clean and neat manner.
Properly verified customer identification for alcohol or tobacco purchases.
Helped customers find store locations and complete purchases.
Helped customers find specific products, answered questions and offered product advice.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Counted and balanced cashier drawers.
Monitored exits for security issues.
Greeted customers promptly and responded to questions.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
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Companies Worked For:
Kramer Home Health Care-Right at home
Howard Johnson's Enterprises Inc.
Parma High School
Job Titles Held:
Home Health Aide
Hotel Front Desk Supervisor
Cashier Team Lead
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