To secure a customer service representative position where I can utilize my educational background and work experience toward becoming a valuable team member. Ability to multi-task and work in fast-paced environment. Able to follow instructions as directed by supervisor, Excellent team work skills, Outstanding work ethnic and attitude Considerable amount of patience and compassion, Goal oriented with high ambition to succeed in any given environment, Great listening skills, excellent problem solver and quick learner. Highly enthusiastic customer service professional with 10 years client interface experience.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Follow proper procedures for taking and charting vital signs
- Monitor and dispense variety of medications
- Accompany patient to doctors appointment
- Provide follow-up care according to doctors instructions
- Apply and change dressings according to instructions
- Bathe patient on a regular basis
- Plan and prepare nutritious meals for patient on a regular basis
- Maintain a clean and orderly household
- Plan and coordinate activities for client.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Prepare all restaurant menu items
- Responsible for inventory in work area and order control
- Create plan and cook all daily specials
- Train and manage new staff in my work area
- Prepare, store, pack, and delivered food to customers
- Performed opening and closing duties
- Assist customers while operating the cash register and making accurate change in a fast-pace setting
- Adhered to strict standards of cleanliness and personal hygiene hospitality.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Responsible for preparing, cooking and serving food.
- Assembled and accurately measured ingredients.
- Expressed appreciation and invited customers to return to the store.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Prevented store losses using awareness, attention to detail and integrity.
- Manage confidential client documents.
- Notify client of designated court dates.
- Maintain bonding itinerary.
- Coordinated discharge planning to create smooth transitions into the community.
- Explained program offerings and requirements to clients and answered related questions.
- Managed a caseload of 10 clients at any given time.
- Basic equipment repairs
- Quality control Environmental standards
- Line worker
- Assemble mechanical units of lawn mowers appliances such as, tires, gas line, screws, washers, engines and decks
- Assembled components with hand and power tools.
- Assessed work for errors or compliance issues and made corrections and modifications when necessary.
- Connected motor leads and connectors to required power sources.
Biology
Home Health Aide Certificate (November 2011)
*Serve as a child care provide (2011-2013)
*Chaired the end-of-year Field Day at the neighborhood Elementary school (2011-2012)
- Fire Guard for Impairment License (January 2014 )
- Volunteer Experience Serve as a child care provider (2011-2013)
- Chaired the end-of-year Field Day at the neighborhood Elementary school (2011-2012)
- New York State Security Guard License ( March 2013)
- Home health Aide Certificate (November 2011)
- NYS Commercial Drivers License (September 2015)
- CPR Certificate (July 2014)
Cash handling
Able to lift 50 pounds 0r more
Professional and friendly
Careful and active listener
Great Multi-tasking
Shipping and receiving
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Resume Overview
School Attended
- Adison High School
Job Titles Held:
- Home Health Aide
- Cook/Cashier
- Food Prep
- Office Manager
- Assembly Line Operation
Degrees
- High School Diploma
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