Qualified Customer Service Rep with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative.
Knowledge of HMOs, Medicare and Medi-Cal
Strong planning skills
Strong work ethic
Team player with positive attitude
Good written communication
Exercises good judgment
High customer service standards
Maintains strict confidentiality
Brookdale at HomeJacksonville, FLHome Health AideObserved and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Florida BlueJacksonville, FLCustomer Service RepresentativeStrictly followed all federal and state guidelines for release of information. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times.
EMSIJacksonville, FlMedical Records CaseWorkerRecorded and filed patient data and medical records. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Confirmed patient information, collected copay's and verified insurance. Posted charges, payments and adjustments. Submitted refund requests for claims paid in error. Carefully prepared, reviewed and submitted patient statements.
Adt Security ServicesJacksonville, FLCustomer Service RepresentativeAnswered an average of 100 calls per day by addressing customer inquiries, solving problems and providing newproduct information.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal clientele.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Directed calls to appropriate individuals and departments.Asked open-ended questions to assess customer needs
Education and Training
Samuel W. WolfsonJacksonville, FlHigh School Diploma
University Of Phoenix Jacksonville Fl United StatesJacksonville, FL, United StatesAssociates Degree: Medical Records Administrative AssistantMedical Record Administrative Assistant Program- January to Current
Recipient of multiple positive reviews acknowledging dedication to excellent customer serviceInterview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, andrecord information on patients charts. Prepare treatment rooms for examination of patients Drape patients withcovering and positions instruments and equipment. Hand instruments and materials to doctor as directed. Cleanand sterilize instruments. Inventory and order medical supplies and materials. Operate x ray, electrocardiograph(EKG), and other equipment to administer routine diagnostic test or call medical facility or department toschedule patients for test. Give injections or treatments, and perform routine laboratory tests. Scheduleappointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, andcomplete insurance forms
Administrative Assistant, Schedule Appointments, Balance Sheets, blood pressure, Call Center, callcenter, Cashier, charts, Credit, clientele, client, excellent customer service, Customer Service, Customer Support, EKG, fast, forms, Give injections, insurance, Inventory, laboratory tests, mark, materials, Medical Terminology, money, Office, Windows, communicator, policies, Problem Solver, Receptionist, Retail Sales, Secretarial, Telephone, telephone etiquette, Phone, measure vital signs, x ray