I am a Highly enthusiastic customer service professional with 15 years client interface experience. I've used this experience to thrive as a dedicated Customer Service Manager who effectively executes process changes to improve operational efficiency. I am a results-oriented Customer Service Representative with diverse background in management and customer service. This Dedication has allowed me to provide excellent customer service and make operational and procedural improvements while maintaining quality service & customer retention.
Microsoft Windows, Microsoft Office Suite and database management
Highly Personable Customer Service
Types 45 Wpm
Proficient in Excel & Word
Strong verbal & written communication skills
Ability to work well with individuals with diverse backgrounds
Organized with attention to details
Proficient in Epic Software
Seasoned in conflict resolution
Meticulous attention to detail
Worked with company systems such as Epic and Meditech and diligently completed all assigned tasks, working overtime as needed.
Exceeded monthly goals by successfully handling more than 80% required customer retention in sales and services.
Received award for customer service recognition and ability to work well with the other team members.
Home Health Aide February 2016 to CurrentJewish Family Services Association － Beachwood, Ohio
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Recorded and filed patient data within medical records.
Strictly followed all federal and state guidelines for release of information. Scheduled patient appointments.
Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Staffing Coordinator September 2015 to January 2016Kindred Hospital － Cleveland, OH
Built and maintained successful relationships with service providers, dealers and consumers.
Master Hair Designer August 2011 to November 2014JC Penny Salon － Richmond Heights, OH
Promoted and sold salon services and products.
Conducted weekly salon inventory.
Trained 8 new stylists and assistants.
Mentored new staff to enhance salon development and increase productivity.
Supervised front end of the store and coordinated employee schedules.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Maintained quality standards, according to state board Regulations
Mentoring of newly graduated stylists
Customer Service interaction for a diverse population Administrative Responsibilities
Sales & Marketing Consumer relations
Bookkeeping, Front desk scheduling, Stocking, Customer Service.
Patient Care Nursing Assistant February 2010 to October 2012Cleveland Clinic － Cleveland, OH
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided direct patient care for a 35 bed unit. Assess & Document patient status in EMR database. Performed weight measurements for moderately ill patients. Performed vital signs both manually and electronically. Ensured a safe environment for patients by maintaining a sterile environment Maintained HIPPA regulations for patient's safety Performed Accuchecks, and Cardiac Monitoring lead placement. Provided coverage for PSR directly related to customer interaction.Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Provided patients and families with emotional support.
Trained new employees and explained protocols clearly and efficiently.
Associate of Science & Arts
Healthcare Administration, CurrentUrsuline College － Beachwood, Ohio
Microsoft PowerPoint certification
Coursework in Business Administration and Organizational Development
Graduated : 2010
Cuyahoga Community College － Cleveland, OH
Administrative, Bookkeeping, CPR, Customer Service, database management, Marketing, Medical Terminology, Mentoring, Excel, Microsoft Office Suite, Microsoft Windows, Word, direct patient care, patient quality and safety regulation knowledge, Sales, Scheduling, time management, 45 Wpm, vital signs, excellent verbal & written communication skills.