Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-oriented and highly motivated Floor Sales Associate with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. Well versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 50 pounds and operating all job-related equipment such as heavy lifting machines. Focused and reliable cook/waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Chinese (Mandarin):
Native or Bilingual
Limited Working
  • Stocking and replenishing
  • Sales trends
  • Cash Handling
  • Shipment processing
  • Multi-tasking strength
  • Exceptional customer service
  • Adapt to diverse groups
  • Problem-solving skills
  • Product knowledge
: , Expected in
CCBC Essex - Essex MD,
: Computer Engineering, Expected in
Miller Motte ANCORAED Online - ,

Currently attending

High School Diploma: , Expected in 05/2015
Dulaney High School - Timonium, MD
  • Member of Dulaney Lions Roar Marching Band
Work History
Home Depot Sales Associate/Shipping Receiver, 10/2019 to 03/2021
Golden Entertainment, Inc.Flintstone, MD,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Loaded and unloaded merchandise using ladder and pallet Jessica.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Communicated with floor managers to determine merchandise placement.
  • Maneuvered forklift safely in congested and confined areas using skill and technique.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Received cargo by lifting and moving it using hand trucks and pallet Jessicas.
  • Updated daily logs with production data such as Claireghts, destinations and delivery times to keep management current on team activities.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Removed orders from storage, wrapped and staged for shipments.
  • Packed items into appropriate containers for shipment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
Cook, 11/2018 to 01/2019
Department Of DefenseIrving, TX,
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Communicated closely with servers to fully understand special orders for customers.
  • Transitioned between breakfast and lunch service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Waiter, 01/2012 to 01/2017
Edo SushiCity, STATE,
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared specialty desserts for customers for special occasions.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.

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School Attended

  • CCBC Essex
  • Miller Motte ANCORAED Online
  • Dulaney High School

Job Titles Held:

  • Home Depot Sales Associate/Shipping Receiver
  • Cook
  • Waiter


  • High School Diploma

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