Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Adheres to customer service procedures. Strong problem-solving aptitude. Exceptional Workflow Management. Ability to work independently and multi-task. Very Detail Oriented. Proficient in Office Automation Software Programs, tools, and techniques to support office operations and produce a variety of documents. Knowledge of correct grammar, spelling, punctuation, capitalization and format to accurately prepare and edit written correspondence and reports. Knowledge of format, rules, procedures and operations applicable to clerical assignments such as preparing and reviewing routine reports, screening telephone calls and visitors, maintaining electronic and paper files and records, reviewing and processing mail, and performing clerical procedures. Skills in typing 40 wpm. Skills in communicating effectively, both orally and in written, using tact and courtesy. Experience working with children of all ages, parents, civilians, military, and employees within the immediate organization, office, and work unit. Ability to work in a fast pace environment.
Received plethora of awards for going over and beyond with members of Blue Cross Blue Shield. Received Employee of the Quarter at Barksdale Youth Center. Received Appreciation letters from parents of children for care provided and Appreciation awards for volunteer service provided with Youth Ministry at local church and local Youth Organizations
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