home childcare provider resume example with 4+ years of experience
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Adheres to customer service procedures. Strong problem-solving aptitude. Exceptional Workflow Management. Ability to work independently and multi-task. Very Detail Oriented. Proficient in Office Automation Software Programs, tools, and techniques to support office operations and produce a variety of documents. Knowledge of correct grammar, spelling, punctuation, capitalization and format to accurately prepare and edit written correspondence and reports. Knowledge of format, rules, procedures and operations applicable to clerical assignments such as preparing and reviewing routine reports, screening telephone calls and visitors, maintaining electronic and paper files and records, reviewing and processing mail, and performing clerical procedures. Skills in typing 40 wpm. Skills in communicating effectively, both orally and in written, using tact and courtesy. Experience working with children of all ages, parents, civilians, military, and employees within the immediate organization, office, and work unit. Ability to work in a fast pace environment.
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- Provide care for 4 children within home and community; Prepare meals and snacks for children; Teach children about health and proper hygiene, resting, and proper toileting; Attend to children's basic needs (feeding, dressing, changing); Teaching children beginning and advanced courses in computer basics; Coordinate physically stimulating activities for children; Maintained active records of daily progress to allow for appropriate developmental strategies to help improve and create stimulating learning experience in home; Apply childcare knowledge with compassionate care; Keep home clean, sanitized, neat, and organized; Bookkeeping; Maintain productive relationship with Parent.
- Received phone calls; Assisted customers with payments; Managed Billing and financial reports; Running daily deposit and distribution; Served as primary records custodian, consisting of establishing, filing, maintaining, purging, and disposing of office files and/or data by regulations and procedures; Maintained 250 enrolled children files, along with their USDA Food Program applications and reimbursements; Work daily with Microsoft Office programs, preparing and inputting parent contracts and data in Computer System (CYMS); Configured changes in DOD fee category from 6 categories to nine groups; Assisted with processing payroll for 25 employees; Performed general office duties (organized files, developed spreadsheets, faxed reports, scanned documents, received and distributed faxes and mail promptly); Carefully compiled hourly and daily attendance reports; Assisted sports director in completion of registrations, payments, and eligibility; Assisted youth center staff during shortages; Serve as opening and closing supervisor when needed; Ensured all medical supplies and cleaning supplies are appropriately labeled and not accessible to children or stored with food; Maintained observation of children to detect early signs of distress, abnormal behavior, or inappropriate play; Ensured all checklist and documents were in compliance with DOD policies and procedures.
- Provided accurate and appropriate information in response to customer inquiries; Addressed provider service questions in timely and correct fashion; Maintained up-to-date records and knowledge at all times; Provided cross training to over 100 staff members; Properly directed inbound calls in phone queues in all aspects of health insurance basics, marketing, billing, COB, enrollment, memberships, policies, and procedures to improve call flow.
- Handled 40-60 calls per day; Worked with upper management to ensure appropriate changes were made to improve provider and/or customer satisfaction; Used several software systems to access claims information and informational files that correspond with various divisions within company.
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Resume Overview
School Attended
- Roberto Clemente Academy, Ashford University
Job Titles Held:
- Home Childcare Provider
- Office Automation Clerk
- Customer Advocate II
Degrees
- GED
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