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home childcare provider resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary


Kind and cheerful Childcare professional with 19 years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection and appropriate discipline to manage challenges.

Results-focused childcare professional with strength in education, nurturing and coordinating activities. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcome.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
02/2001 to 03/2020
Home Childcare Provider Marten Transport Marysville, WA,
  • • Affectionately cared for children of various ages and backgrounds for 19 years.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Organized and planned age-appropriate lessons involving reading, crafts, letters and colors.
  • Enforced rules to teach manners and maintain safe environment.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Safely transported children to range of extracurricular activities, including sing a longs and story times at local libraries.
  • Promoted good behaviors by using positive reinforcement methods.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Administered medication and minor first aid to sick and injured children.
  • Regulated children's schedules to balance rest, learning and play.
  • Helped with hand wsshing, potty training and diapering to promote healthy personal hygiene.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Calculated amount owed for services and collected payment from parents.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Provided exceptional care to groups of up to 4 children between ages 3 months and 4.5 years
  • Led children in tidying up, handwashing and potty training to teach responsibility.
02/1988 to 01/2000
Import Assistant Hobby Lobby Louisville, KY,
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Prepared, checked and filed documentation with import department.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Facilitated communication between company, customers and overseas partners to maintain efficient operations.
  • Scheduled and booked transportations for 60 shipments per week.
  • Supported import and other departments by compiling paperwork and taking detailed meeting minutes.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered 10 to 15 calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new sales and import opportunities.
08/1984 to 01/1988
Customer Service Representative Holiday Station Stores - Workday Hoffman, MN,
  • Met or exceeded revenue objectives by promoting Cycle Courie to customers during service, account and sales follow-up calls.
  • Assisted approximately 40 customers each day with delivery and pick up questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Resolved average of 60 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered 40+ inbound calls per day and directed to designated individuals or departments.
Education and Training
Expected in
Associate of Arts: Early childhood education and English language
Hunter College of The City University of New York - New York, NY
GPA:

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Resume Overview

School Attended

  • Hunter College of The City University of New York

Job Titles Held:

  • Home Childcare Provider
  • Import Assistant
  • Customer Service Representative

Degrees

  • Associate of Arts

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