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Home Caregiver Resume Example

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HOME CAREGIVER
Summary

Directly after graduation I provided in home care and some janitorial services for two families until relocating and continuing my health based career as a Member Service Representative. After a year of giving member the resolution they required for their wellbeing I continued to branch out as a Provider Service Representative for two different states. Where I solved a range of simple to complex issues regarding claims and authorizations. Both positions required attention to detail and adaptability to any changes. I have two years of hands on experience in a shop setting. One year of this experience is with prepping both parts and vehicles for paint.

Skills
  • Customer support
  • Multi-line telephone skills
  • Document control
  • Efficient and accurate
  • Effective team player
  • Dependable and reliable
  • Detail-oriented
  • Strong communication skills
  • Flexible schedule
  • Product and service knowledge
  • Manual labor skills
  • Good at following instructions
  • Friendly and hardworking
  • Power tools
  • Proficiency with mechanical and electric tools
Experience
Home Caregiver|Self - Brownsville, TN|05/2011 - 01/2016
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Administered all necessary medications as directed by care plan.
  • Provided mental and emotional support to keep clients happy and healthy.
Member Service Representative|The Results Companies - Streator, IL|03/2016 - 12/2017
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Assisted in maintaining accurate records by verifying and updating member account information.
Provider Service Representative|The Results Companies - Streator, IL|12/2017 - 07/2019
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Maintained strong knowledgebase of product options to better serve every customer.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Engagement Specialist|Teleperformance - Streator, IL|06/2019 - Current
  • Met with potential customers to discuss services and establish new relationships.
  • Created informative and educational presentations to educate others on available services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Communicated information to customers about product quality, value and style.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Education and Training
Mckenzie High School||Mckenzie, TN|05/2011High School Diploma
  • FFA Member
  • Two years of Vocational School, Automotive Technology and Collision Repair
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Resume Overview

Companies Worked For:

  • Self
  • The Results Companies
  • Teleperformance

School Attended

  • Mckenzie High School

Job Titles Held:

  • Home Caregiver
  • Member Service Representative
  • Provider Service Representative
  • Engagement Specialist

Degrees

  • High School Diploma

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