Home Caregiver Resume Example
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HOME CAREGIVER
Summary
Directly after graduation I provided in home care and some janitorial services for two families until relocating and continuing my health based career as a Member Service Representative. After a year of giving member the resolution they required for their wellbeing I continued to branch out as a Provider Service Representative for two different states. Where I solved a range of simple to complex issues regarding claims and authorizations. Both positions required attention to detail and adaptability to any changes. I have two years of hands on experience in a shop setting. One year of this experience is with prepping both parts and vehicles for paint.
Skills
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Experience
Home Caregiver|Phoenix Home Care And Hospice - Sunrise Beach , MO|05/2011 - 01/2016
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Worked to improve patient outlook and daily living through compassionate care.
- Administered all necessary medications as directed by care plan.
- Provided mental and emotional support to keep clients happy and healthy.
Member Service Representative|Mass Bay Credit Union - Boston , MA|03/2016 - 12/2017
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Assisted in maintaining accurate records by verifying and updating member account information.
Provider Service Representative|Iconma, L.L.C. - Mount Laurel , NJ|12/2017 - 07/2019
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Collected customer feedbackand recommended procedural or product changes to enhance future service delivery.
- Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
- Maintained strong knowledgebase of product options to better serve every customer.
- Evaluated customer account information to assess current issues and determine potential solutions.
Engagement Specialist|Wellbe Senior Medical - Dayton , OH|06/2019 - Current
- Met with potential customers to discuss services and establish new relationships.
- Created informative and educational presentations to educate others on available services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Communicated information to customers about product quality, value and style.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Education and Training
Mckenzie High School||City, State|05/2011High School Diploma
- FFA Member
- Two years of Vocational School, Automotive Technology and Collision Repair
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Resume Overview
School Attended
- Mckenzie High School
Job Titles Held:
- Home Caregiver
- Member Service Representative
- Provider Service Representative
- Engagement Specialist
Degrees
- High School Diploma
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