home care childcare provider resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Exceptionally organized and efficient with over 11 years of experience in office environment. Strong medical office experience, understanding of personnel management, understanding of medical billing and previously owned 2 small businesses - 1 home based and 1 storefront.

  • Medical software applications
  • Knowledge of medical terminology
  • Benefits verifications
  • Healthcare coding competency
  • Patient relations
  • Knowledge of HIPAA regulations
  • Bookkeeping
  • Medical records management
  • Understands medical procedures
  • Medical billing
  • Professional bedside manner
  • Data entry
  • Patient scheduling
  • Organizational skills
  • Decision-making
  • Problem resolution
01/2015 to Current Home Care/Childcare Provider Bayhealth | Dover, DE,
  • Observe and monitor children to identify developmental strengths and target enrichment activities.
  • Improve behavior by employing positive management strategies.
  • Develop and implement age-appropriate lesson plans.
  • Keep children safe and secure at all times.
  • Incorporate music and art activities to encourage creativity and expression.
  • Promote physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Operate hand and power tools to complete repairs.
  • Respond to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Schedule medical appointments with doctors and provided safe transportation for residents to and from all medical appointments.
  • Assist residents by educating individuals on life and social skills, daily hygiene and nutrition.
  • Manage daily needs of 5 neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
  • Administer and allocat budget to control costs and optimize use of resources.
04/2004 to 01/2015 Medical Office Manager American Family Care, Inc. | Alcoa, TN,
  • Managed daily office operations for clinic, including scheduling of staff, oversight of patient scheduling and emergency visits, staff meetings, interaction with Pharmaceutical Representatives, resolving complaints with patients delivering respectful customer service to meet patient needs, resolving issues with insurance companies, other physician offices, pharmacies and laboratories.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Supervised team promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Supported provider in outpatient medical office through coordinating all administrative operations.
  • Called in prescription refills for patients.
  • Organized patient files and streamlined operations to improve efficiency.
  • Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
  • Conducted interviews, responsible for onboarding, training and releasing employees.
  • A/P & A/R
  • Advertising
  • Collections
  • Quickbooks, MS Word, MS Works, Excel.
  • Escort patients to rooms and record medical histories, assist in surgical procedures, administered facials and chemical peels.
  • Knowledge of sterilizing surgical instruments and use of Autoclave.
  • Preparing surgical specimens for lab pick up, maintaining lab records and results, and notifying patients of lab results when appropriate.
  • Working knowledge of Sage Medware Practice Management System.
  • Constant contact with insurance companies regarding negotiation of contracts, renewals and daily contact regarding claim status and payments.
10/1999 to 08/2002 Medical Receptionist Richard J. Hwang, M.D. P.C. (Ret.) | City, STATE,
  • Working knowledge of Sage Medware practice management system.
  • Maintain medical charts and records according to HIPPA regulations.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Received parcels, routed mail and opened packages for staff.
  • Cleaning and sanitizing to comply with infection control protocols.
  • Obtained and processed payments from patients and insurance companies for products and services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Gathered, transcribed and typed medical information into charts.
Education and Training
Expected in 10/1996 to to Medical Office Assistant | ICS , , GPA:
Expected in to to Diploma | , , GPA:

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Resume Overview

School Attended

Job Titles Held:

  • Home Care/Childcare Provider
  • Medical Office Manager
  • Medical Receptionist


  • Medical Office Assistant
  • Diploma

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