Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive coaching sessions and creative reward systems. Has obtained over 3 years of experience with stand-alone stores and ones in a mall environment.
Excellent customer service skills
Staff training and development
Opening and closing procedures
Bank deposit procedures
Home Care Assistant, 02/2017 to Current Norman Steinke – Employer Home in Parrish, FL
Performed direct client care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Maintained accurate records of client care, condition, progress and concerns.
Organized and attended doctors visits, including compiling all documents and reports ahead of time.
Managed, maintained, and distributed clients extensive medication regimen.
Store Manager, 10/2012 to 02/2017 Payless ShoeSource – Clearwater, FL
Promoted from Sales Associate to Assistant Manager within 3 months.
Promoted from Assistant Manager to Store Manager within 1 year.
Managed staff of 5 sales associates and 1 assistant manager at two store locations.
Scheduled and led monthly store meetings for all employees to improve selling strategies and re-motivate sales team.
Performed effective and motivating employee coaching sessions, 8 hours weekly.
Counted cash drawers and made bank deposits daily.
Assigned employees daily to specific duties based on their current performance achievements and flow of traffic.
Examined merchandise daily to verify that it was correctly priced and displayed.
Managed all promotional changes before or after business hours.
Hired, trained and evaluated personnel in all KPI reporting.
Completed performance evaluations weekly and increased profits through effective coaching.
Server, 02/2010 to 02/2011 Chic-a-Boom Room – Dunedin, FL
Provided fast and friendly service in fast-paced, high volume traffic restaurant.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including maintaining bar supplies and cleanliness and restaurant supplies and cleanliness.
Participated in serving all special events, holidays and private parties.
Participated in serving at all marketing events.
Routinely removed trash and debris from restaurant and all restrooms.
High School Diploma: 2005 Countryside High School - Clearwater, Florida
Associate of Arts: Business Management, St. Petersburg College - Clearwater, Florida
Awarded Team Player of the Year in 2015.
Recognized for top 5 sales improvement within district of 26 stores.