Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in advertising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Motivated Customer Service Representative with over 15 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.

Goal-oriented worker with outstanding knowledge of products organization and any product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and compassionate talents. Committed to best-in-class customer service and maintaining professionalism.

Motivated advertising of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Reliable employee seeking open position. Offering excellent communication and good judgment.

Ambitious, career-focused jobseeker, anxious to obtain an entry-level career position to help launch career while achieving company goals.

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Documented and resolved complaints which led to customer satisfaction.
  • Achieved goals through effectively helping with issues and concerns of customers.
  • Warehousing functions
  • Multi-line phone talent
  • Professional telephone demeanor
  • Complaint resolution
  • Staff education and training
  • Retail store support
  • Sales expertise
  • Retail materials management
  • Key holder experience
  • Account management
  • Stocking and replenishing
Work History
Home and Custodian Work, 10/2009 to 08/2021
Palmetto InfusionSummerville, SC,
  • Managed multiple tasks in high-volume environment.

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  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.
Account Manager, 10/2006 to 10/2009
Lee Enterprises, IncorporatedIl, IL,
  • Oversaw new business development and customer servicing.
  • Capitalized on emerging trends in customer preferences and marketplaces.
  • Managed book of business worth $Amount across Number accounts.
  • Expanded sales by Number% by facilitating client satisfaction and renewing customer relations.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Advertising Sales Executive, 04/1998 to 06/2007
Daily Reporter HeraldCity, STATE,
  • Coached account executives in sales and fulfillment strategies.
  • Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
  • Set department budgets according to revenue and expense projections.
  • Brought in more than $Amount in yearly advertising revenue.
  • Designed pitch presentations and marketing techniques utilizing extensive Area of expertise knowledge.
  • Increased sales by Number% through customer-focused approach.
  • Coordinated with clients, internal teams and media leaders to consistently grow and improve client relationships based on revenue potential.
  • Drove development of digital and print advertising strategies.
  • Helmed team of Number advertising, design and sales professionals.
  • Created and presented media and advertising packages to prospective customers.
  • Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Contributed to Number% growth in Year by developing strong relationships with clients and up-selling additional services.
  • Helped customers in determining design and layout of sold and spec ads.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Maintained meticulous client records with Software to promote accurate invoicing and account continuity.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Used cold calling to reach out to local business owners needing new advertising products and services.
  • Utilized effective marketing techniques to increase brand recognition.
  • Contacted clients in person and on telephone to obtain feedback about services purchased.
  • Met and exceeded revenue goals by Number% through generating new leads and identifying new clients.
  • Presented Type advertising campaigns to clients for approval or adjustment.
  • Used Software to prepare promotional plans, sales literature and media kits.
  • Increased sales average by Number% through prospecting for new business, including networking events and cold calling.
High School: General Studies, Expected in 08/1981
Vermillion High School - Vermillion, SD
Additional Information

All my positions were with building keeping clients happy and loyal to whatever i was selling. I enjoy people and always have a positive attitude with smile. I'm reliable dependable with a great work ethic all my career.

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School Attended

  • Vermillion High School

Job Titles Held:

  • Home and Custodian Work
  • Account Manager
  • Advertising Sales Executive


  • High School

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