, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Energetic professional trained at analyzing issues on service calls and finding effective solutions. Courteous and cordial with expertise in building client rapport. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized, proactive and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible/resourceful hard worker ready to learn and contribute to team success. Hardworking and reliable Administrative Assistant with strong ability in working independently with all office staff and outside inquiries. Offering 11 years of administrative experience.
Skills
Participated in the smooth running of all administration operations.
Worked with executives and support staff on numerous tasks.
Maintained internal systems including updating different databases.
Supported the president of Healthy@Home, AVP of Home Medical Equipment in all daily duties, ensuring they were fully prepared, organized and ready for the day.
Scheduled and maintained calendar appointments, meetings and travel itineraries for two executives.
General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors.
Helped organize, facilitate, and prepare for large team meetings, presentations and events.
Acted as a liaison between executives and their management, peers and the organization.
Screened telephone calls and resolved all inquiries.
Microsoft Office skills - Word, Excel and PowerPoint.
Experience
to HME Tech 1Mastec | Hugo, MN,
Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
Monitored and logged all parts and devices used on each service call.
Dealt with customers daily regarding customer complaints, troubleshooting issues and purchase recommendations.
Managed quality control and maintained high level of customer satisfaction.
to Administrative AssistantFairfield Medical Center | Lancaster, OH,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Controlled building access by supplying key cards to employees and visitors.
to Office Staff AssistantHealthy@Home | City, STATE,
Ordered office supplies for supply closet inventory.
Managed office paperwork, including scanning documents and routing business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Made orders for new office supplies based on demand and budgetary restraints.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Monitored calendars and scheduled appointments based on availability and established load limits.
Served as central point of contact for all outside vendors needing to gain access to building.
Created PowerPoint presentations used for diverse business needs.
Controlled building access by supplying key cards to employees and visitors.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
to Patient RegistrarHealthy@Home | City, STATE,
Verified and entered necessary information such as patient demographics and health insurance into patient management system.
Set and managed patient appointment schedules using Home Care database.
Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Verified insurance and collected critical data elements to properly identify and bill patients.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Prepared patients for departure by coordinating discharge plans and paperwork.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Prepared new charts, updated existing charts and managed records transfers between offices.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Called patients to schedule admission appointments, consistently double-checking information and availability.
Answered numerous daily phone calls to schedule appointments and address patient inquiries.
Assisted with hospital admissions and paperwork.
Adhered to all HIPAA requirements to safeguard patient confidentiality.
Coordinated office schedules for clinical staff regarding diagnostic assessments and procedures.
Communicated with patients to gather intake data and verify chart information.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Education and Training
Expected in to to | Healthcare ManagementAmerican InterContinental University, Schaumburg, ILGPA:
Expected in 06/1994 to to High School Diploma | Roxborough High School, Philadelphia, PAGPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Improved delivery of Home Medical Equipment by realizing overall increase in customer satisfaction and cost efficiency.
Developed relationships with new clients.
Increased office organization by developing more efficient filing system and customer database protocols.
Planned and executed all aspects of a major office headquarter move.
Research - Investigated and analyzed client complaints to identify and resolve issues.
Achieved recognition by management for friendly and responsive service.
Nominated in 2010 by the Association for Home & Hospice Care of North Carolina for my exemplary commitment and dedicated service on behalf of home care and hospice patients.
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