Enthusiastic, outgoing and dependable associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Skills
Active listening skills
Retail sales
POS systems knowledge
Dependable
Luxury guest services
Staff training
Reservations and booking system experience
Motivated team player
Up-selling techniques
Punctual
Personable
Hospitality background
Five-star hotel experience
Certified Esthetician
Work History
Front Desk Agent06/2015
to Current St. Regis Hotel Aspen - Remede Spa – Aspen,
CO
Ensuring Spa and hotel guests are provided with high end service in a luxurious setting
Using affluent verbiage when speaking with guests
?making sure that each customer has a unique experience tailored to their liking while following up to ensure they were satisfied
Shared best practices for sales and customer service with other team members to help improve the spa's efficiency.
Followed St. Regis Brand guidelines to present visually appealing displays of anything presented to our guests.
Cultivated a customer-focused environment by greeting and responding to all guests in a friendly manner.
Esthetician and body contouring specialist 04/2015
to 06/2015 The Sculpting Spa – Basalt,
CO
Developed individualized, therapeutic skin-care programs.
Performed body treatments, including waxing, body contouring, ultra sound, And high frequency
Flexibly worked evenings and weekends to ensure proper spa coverage.
Discussed procedures and treatment options with clients.
High end wine specialist / retail associate04/2014
to 10/2014 South Cape Wine & Spirits – Mashpee,
MA
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
Welcomed customers into the store and helped them locate items.
Preserved a perfect attendance record .
Barrista05/2013
to 11/2013 Main Street Bakery – Aspen,
CO
Memorized recipes for speciality coffee beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Developed and demonstrated skilful and creative latte art to engage customers.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server05/2012
to 05/2013 Kanpai Sushi Lounge – Glenwood Springs,
CO
Served costumers in a respectful timely manner while meeting all dietary and allergy needs possible.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed all heath and sanitation guidelines appropriately
Preserved a perfect attendance record as well as being on call displaying dependability.
Education
Esthetics: Cosmology2013Glenwood Beauty Academy-
Glenwood Springs,
CO
High School Diploma: 2012Yampah Mountain High School-
Glenwood Springs,
CO
Accomplishments
Professional Halfpipe skiier ranked in top 20 in the world consistently for the last 3 years.
