High End Wine Specialist / Retail Associate Resume Example St. Regis Hotel Aspen Remede Spa

HIGH END WINE SPECIALIST / RETAIL ASSOCIATE

Professional Summary

Enthusiastic, outgoing and dependable associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Skills

Active listening skills
Retail sales
POS systems knowledge
Dependable
Luxury guest services
Staff training
Reservations and booking system experience

Motivated team player
Up-selling techniques
Punctual
Personable
Hospitality background
Five-star hotel experience
Certified Esthetician

Work History

Front Desk Agent06/2015 to Current
St. Regis Hotel Aspen - Remede Spa – Aspen, CO

Ensuring Spa and hotel guests are provided with high end service in a luxurious setting
Using affluent verbiage when speaking with guests
?making sure that each customer has a unique experience tailored to their liking while following up to ensure they were satisfied
Shared best practices for sales and customer service with other team members to help improve the spa's efficiency.
Followed St. Regis Brand guidelines to present visually appealing displays of anything presented to our guests.
Cultivated a customer-focused environment by greeting and responding to all guests in a friendly manner.

Esthetician and body contouring specialist 04/2015 to 06/2015
The Sculpting Spa – Basalt, CO

Developed individualized, therapeutic skin-care programs.
Performed body treatments, including waxing, body contouring, ultra sound, And high frequency
Flexibly worked evenings and weekends to ensure proper spa coverage.
Discussed procedures and treatment options with clients.

High end wine specialist / retail associate04/2014 to 10/2014
South Cape Wine & Spirits – Mashpee, MA

Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
Welcomed customers into the store and helped them locate items.
Preserved a perfect attendance record .

Barrista05/2013 to 11/2013
Main Street Bakery – Aspen, CO

Memorized recipes for speciality coffee beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Developed and demonstrated skilful and creative latte art to engage customers.
Trained new team members with positive reinforcement and respectful, encouraging coaching.

Server05/2012 to 05/2013
Kanpai Sushi Lounge – Glenwood Springs, CO

Served costumers in a respectful timely manner while meeting all dietary and allergy needs possible.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed all heath and sanitation guidelines appropriately
Preserved a perfect attendance record as well as being on call displaying dependability.

Education

Esthetics: Cosmology2013Glenwood Beauty Academy- Glenwood Springs, CO

High School Diploma: 2012Yampah Mountain High School- Glenwood Springs, CO

Accomplishments

Professional Halfpipe skiier ranked in top 20 in the world consistently for the last 3 years.

Resume Overview

Companies Worked For:

St. Regis Hotel Aspen - Remede Spa
The Sculpting Spa
South Cape Wine & Spirits
Main Street Bakery
Kanpai Sushi Lounge

School Attended

Glenwood Beauty Academy
Yampah Mountain High School

Job Titles Held:

Front Desk Agent
Esthetician and body contouring specialist
High end wine specialist / retail associate
Barrista
Server

Degrees

Esthetics : Cosmology 2013
High School Diploma : 2012

High end wine specialist / retail associate Resume Example

Resume Score: 80%

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