hicap volunteer coordinator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-driven Volunteer Coordinator successful at recruiting and retaining volunteers to meet various organizational needs. Skilled in assessing strengths, evaluating vacancies and conducting training. Ready to apply 12-year background in field to new role at Sourcewise.

  • Supervised 43 volunteers and coordinated placement based on department needs and volunteers skills.
  • Opened Senior Centers and Libraries for volunteers to counsel face to face clients.
  • Provided new partners to join our services.
  • Provided Memorandum of Understanding contacts to senior centers and libraries.
  • Volunteer Coordination
  • Outreach Planning
  • Expense Reimbursements Tracking
  • Grant Applications
  • Event Planning
  • Policy Development
  • Clerical Support
  • Community Events
  • Recruiting and Training
  • Community and Public Relations
  • Marketing and Advertising
  • Database Management
  • Verbal and Written Communication
  • Workflow Processes
  • Community Service Programs
  • Administrative Procedures
  • Microsoft Office Outlook
  • Networking
  • Verifying Coverage
  • File and Records Management
Work History
HICAP Volunteer Coordinator, 01/2022 to Current
Community Health NetworkLapel, IN,
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Recruited, interviewed and hired volunteers to fill positions in [Area], [Area] and [Area].
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Tracked volunteer applications and conducted background checks to facilitate participation in Sourcewise volunteering programs.
  • Oversaw training and mentoring of up to 43 new team members each quarter.
  • Oversaw training and mentoring of up to 43 new volunteer members all year around.
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
Medicare Modernization Act Specialist (HICAP), 04/2010 to 12/2021
Counsel On Aging / SourcewiseCity, STATE,
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Help resolve questions dealing with medical or technical Medicare A & B, Prescription Drug Plan
    Plan Part D.
  • Assist clients to ensure their rights & privileges under Medicare and other applicable federal and
    California laws or regulations are upheld.
  • Provide counseling services to Medicare beneficiaries concerning Medicare, Medicare Part D,
    Medicare supplemental insurance. private health insurance, and other prescription drug discount
  • Assist HICAP staff with prescription issues and regulations.
  • Supervises 33 HICAP counseling sites countywide.
  • Responsible for recruiting and supervising HICAP volunteers and oversees their counseling,
    outreach, and community education activities.
  • Organizes and delegates outreach events for community with HICAP staff

Clinical Research Assistant, 09/2006 to 04/2010
Johnson & Johnson/ Alza CorporationCity, STATE,
  • Educated patients regarding all facets of clinical study participation.
  • Managed updates and input for patient information database.
  • Assisted with research protocol development.
  • Demonstrated advanced knowledge of federal regulatory compliance guidelines.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Participated in-house audit with QA and FDA inspection preparation.
  • Oversee and/or process day-to-day administrative items (i.e., expense reports, travel requisitions, operating budgets, purchase orders, subcontracts, etc.,) per supervisor’s authorization.
  • Review and assist in the collection of regulatory documentation from sites and web portal.
  • Effectively work with and build strong partnership/ relationships with all functions and Vendors involved in the trial.
No Degree: Political Science & Psychology, Expected in
De Anza College - Cupertino, CA
Diploma: Ministry, Expected in 09/2009
Jubilee Bible College - San Jose, CA,
: Medical Assistant, Expected in 01/1987
Andon College of Medical And Dental Careers Trade - San Jose, CA,
High School Diploma: , Expected in 06/1970
Sunnyvale High School - Sunnyvale, CA,

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Resume Overview

School Attended

  • De Anza College
  • Jubilee Bible College
  • Andon College of Medical And Dental Careers Trade
  • Sunnyvale High School

Job Titles Held:

  • HICAP Volunteer Coordinator
  • Medicare Modernization Act Specialist (HICAP)
  • Clinical Research Assistant


  • No Degree
  • Diploma
  • High School Diploma

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