HelpDesk Tech Resume Example

Provide high level of customer service. Engage customers in an exemplary sales experience. Receive stock from delivery truck while ensuring sales floor is replenished. Receive and ship merchandise to and from store location. Locate items for customers not available in the store.

Access multiple computer systems while answering questions regarding technical and billing aspects. Diagnose determining factors for customer issues and implement a fix in the system for the issues. Dispatch tickets to problem areas and complete follow up calls with customer's to ensure the issue was fully resolved. Provide desktop support for over 100 clients in the Ft. Lauderdale/Broward area by phone, email or remote in as needed to minimize downtime. Install, examine and troubleshoot computer hardware and updated software. Perform hardware and software maintenance duties and other activities. Utilize call tracking system to update, track and close helpdesk calls. Provide basic application and software guidance to the users.

Assisted in Decommissioning File, Web & Print Servers. Assisted in a few VOIP configurations. Troubleshoot a few LAN issues dealing with the Patch panel. Completed a Complex & Time sensitive hardware Rollout. Found temporary fixes for individual personnel in bringing certain equipment up to operational standard for use in a time sensitive environment. Reconfigure desktops, pc's& laptops to IT Management policy standards. Troubleshoot basic LAN connectivity issues dealing with desktops, pc's& laptops. Reconfigured a few LAN settings via IE for certain individual personnel.

Managed daily, weekly, bi-monthly, monthly and annual financial and occupancy reports. Maintained financial controls and achieved financial goals by accurately managing cash and balancing receipts. Followed up on delinquent accounts; bringing such accounts from 18% to less than 6% within a 60 day time period. Reviewed the physical condition of the store to ensure cleanliness, address repairs and recommend upgrades to general manager. Reviewed and completed lease agreements with new tenants.

Developed and implement quality management strategy and plans, including resources, systems, timescales, financial, to support, contribute to and integrate within the company's annual goals and long term strategy. Monitored performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist and reprimand according to performance levels. Managed staff according to company standards (appraisals, discipline, training, development, etc). Managed departmental performance against agreed targets and budgets, and within policies and standards. Liaison with customers and suppliers where necessary (where impacting/affected by quality issues). Maintained a high level of branch organization at all times. Receive inventory deliveries through an automated process ensuring accuracy. Scan in Inventory checking for damages, errors and missing items. Control inventory by verifying any discrepancies on stock qualities, packing and pricing. Ensure shelves stocked with appropriate merchandise. Provided reports as required.

Provided technical assistance on System/LAN at location, telephone or remote in. Provided advanced technological assistance/maintenance via remote desktop. Configured, re-formatted and maintained desktops, pc's & laptops. Configured local and network printers and peripheral devices. Resolved technically oriented user problems. Liaised with appropriate users and IT staff regarding resolutions. Performed product hardware, software and services evaluations. Repair/Replace hardware and software.

Responsible for checking in all local and direct shipments. Pulled purchase orders and scanned prices to ensure accuracy. Counted items to match quantity on purchase order/invoice. Made labels/tickets for any necessary merchandise. Prepared returns, and claims for prompt shipment with all necessary documentation.

Maintained F404-Ge-400/402 & TF-34 engines and related systems, including induction, cooling, fuel, oil, compression, combustion, turbine, airborne gas turbine compressor & exhaust systems. conducted First Degree Intermediate engine maintenance and related systems inspections. Replaced gaskets, packing and seals in fuel and oil systems. performed fuel and oil pressure adjustments. used technical publications. maintained hand tools. used management information systems for troubleshooting. Performed hot/cold section inspection, removal/inspection/repair of engine system components, and inspection/replacement/repair of QEC kits and external engine components.