BUSINESS SYSTEMS ANALYST-Request Management and Processing Area within
the Infrastructure Operations Department When I first started at the Help Desk, it was 3rd shift and alone, split the week with
Joe Lewis. we did this for about 3 1/2 years. Then I worked the 2nd shift for 3 years,
since 2004 have been working 1st shift. I am qualified to work well without much
supervision.
Work Experience
07/1998 to Current
Help Desk RepresentativeHenry Ford Health System － Rochester Hills, MI
Service Now database, Use of ACD system, General data knowledge
(ie:workstations, servers, networks, routers); specific HFHS application knowledge
(ie; CarePlus, Citrix, PeopleSoft, Epic) basic first level support questions &
troubleshooting; excellent oral communication skills; listen and interpret customer
requests; good writing skills; excellent customer service skills, Answer phones, reset
passwords for all kinds of applications, reset printer functions, watch network
connections, handle email queue.
Educational Background
1975
High School Diploma: Legal SecretaryDavison High School － Davison, MI Legal Secretary, Skill Center Genesee County, Torrey Road, Flint, MI, 2 year(s)
Yes, Computer Science, PSI, Flint, MI, 1 year(s)
1975
High School Diploma: Legal SecretarySkill Center － Flint, MITwo year course.
Interests
HDI Certified, HDI, MI
HFHS Diversity in the Workplace, Henry Ford, MI
iComply - Privacy & Security Foundational Course, Henry Ford, MI
CERTIFICATES & LICENSES
HDI Certified, HDI, MI
HFHS Diversity in the Workplace, Henry Ford, MI
iComply - Privacy & Security Foundational Course, Henry Ford, MI
