LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Help Desk Representative
Please provide a type of job or location to search!
SEARCH

Help Desk Representative Resume Example

Resume Score: 85%

Love this resume?Build Your Own Now
HELP DESK REPRESENTATIVE
Career Overview
BUSINESS SYSTEMS ANALYST-Request Management and Processing Area within the Infrastructure Operations Department When I first started at the Help Desk, it was 3rd shift and alone, split the week with Joe Lewis. we did this for about 3 1/2 years. Then I worked the 2nd shift for 3 years, since 2004 have been working 1st shift. I am qualified to work well without much supervision.
Work Experience
07/1998 to Current
Help Desk RepresentativeHenry Ford Health System - Rochester Hills, MI
  • Service Now database, Use of ACD system, General data knowledge (ie:workstations, servers, networks, routers); specific HFHS application knowledge (ie; CarePlus, Citrix, PeopleSoft, Epic) basic first level support questions & troubleshooting; excellent oral communication skills; listen and interpret customer requests; good writing skills; excellent customer service skills, Answer phones, reset passwords for all kinds of applications, reset printer functions, watch network connections, handle email queue.
Educational Background
1975
High School Diploma: Legal SecretaryDavison High School - Davison, MI Legal Secretary, Skill Center Genesee County, Torrey Road, Flint, MI, 2 year(s) Yes, Computer Science, PSI, Flint, MI, 1 year(s)
1975
High School Diploma: Legal SecretarySkill Center - Flint, MITwo year course.
Interests
HDI Certified, HDI, MI HFHS Diversity in the Workplace, Henry Ford, MI iComply - Privacy & Security Foundational Course, Henry Ford, MI
Skills
ACD, basic, Citrix, communication skills, excellent oral, excellent customer service, database, email, ie, Legal, network, networks, PeopleSoft, printer, routers, servers, Answer phones, troubleshooting, good writing skills
Additional Information
  • CERTIFICATES & LICENSES HDI Certified, HDI, MI HFHS Diversity in the Workplace, Henry Ford, MI iComply - Privacy & Security Foundational Course, Henry Ford, MI
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Henry Ford Health System

School Attended

  • Davison High School
  • Skill Center

Job Titles Held:

  • Help Desk Representative

Degrees

  • High School Diploma : Legal Secretary
    High School Diploma : Legal Secretary

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Pharmacy-Help-Desk-Representative-resume-sample

Pharmacy Help Desk Representative

OPTUM RX

Las Vegas, Nevada

Help-Desk-Representative-resume-sample

Help Desk Representative

Havertys Furniture IT

Latham, New York

VATAS-Help-Desk-Representative---Full-Time-resume-sample

VATAS Help Desk Representative - Full Time

SIerra 7 (Veteran Affairs Contractor)

Austin, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.