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Help Desk Representative Resume Example

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HELP DESK REPRESENTATIVE
Career Overview
BUSINESS SYSTEMS ANALYST-Request Management and Processing Area within the Infrastructure Operations Department When I first started at the Help Desk, it was 3rd shift and alone, split the week with Joe Lewis. we did this for about 3 1/2 years. Then I worked the 2nd shift for 3 years, since 2004 have been working 1st shift. I am qualified to work well without much supervision.
Work Experience
07/1998 to Current
Help Desk RepresentativeHenry Ford Health System － Rochester Hills, MI
  • Service Now database, Use of ACD system, General data knowledge (ie:workstations, servers, networks, routers); specific HFHS application knowledge (ie; CarePlus, Citrix, PeopleSoft, Epic) basic first level support questions & troubleshooting; excellent oral communication skills; listen and interpret customer requests; good writing skills; excellent customer service skills, Answer phones, reset passwords for all kinds of applications, reset printer functions, watch network connections, handle email queue.
Educational Background
1975
High School Diploma: Legal SecretaryDavison High School － Davison, MI Legal Secretary, Skill Center Genesee County, Torrey Road, Flint, MI, 2 year(s) Yes, Computer Science, PSI, Flint, MI, 1 year(s)
1975
High School Diploma: Legal SecretarySkill Center － Flint, MITwo year course.
Interests
HDI Certified, HDI, MI HFHS Diversity in the Workplace, Henry Ford, MI iComply - Privacy & Security Foundational Course, Henry Ford, MI
Skills
ACD, basic, Citrix, communication skills, excellent oral, excellent customer service, database, email, ie, Legal, network, networks, PeopleSoft, printer, routers, servers, Answer phones, troubleshooting, good writing skills
Additional Information
  • CERTIFICATES & LICENSES HDI Certified, HDI, MI HFHS Diversity in the Workplace, Henry Ford, MI iComply - Privacy & Security Foundational Course, Henry Ford, MI
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Resume Overview

Companies Worked For:

  • Henry Ford Health System

School Attended

  • Davison High School
  • Skill Center

Job Titles Held:

  • Help Desk Representative

Degrees

  • High School Diploma : Legal Secretary
    High School Diploma : Legal Secretary

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