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Healthcare Quality Management Coordinator Resume Example

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HEALTHCARE QUALITY MANAGEMENT COORDINATOR
Professional Summary

Innovative Quality Manager offering expertise in regulatory compliance, internal and external audit procedures, and project management. Strong history of providing excellent team leadership and management training programs to foster staff development. Outstanding program management capabilities with advanced knowledge in supervising business lines, compliance teams, and audits. Learned to delegate issues to subject-matter experts and assisting them with corrective action plans in order to ensure complete patient safety. Proficient in Microsoft Office.

Work History
Norwegian American Hospital - Healthcare Quality Management CoordinatorChicago, IL11/2019 - Current
  • Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints while improving efficiency.
  • Developed several automated databases that significantly reduced the number of hours needed to extrapolate data from 4 hours to an hour and reducing human error.
  • Conduct internal audits and maintain oversight of quality auditing, as required by regulatory organizations to improve accuracy in clinical documentation and ensure patient safety. The compliance rate went from 75% to 97% with consistent auditing and action plans over the span of 4 months.
  • Lead accreditation surveys by keeping abreast of accreditation and regulatory knowledge (such as Joint Commission (JCAHO) or DNV).
  • Extrapolate, analyze and convert data into useful business intelligence using variety of mediums and graphical displays to understand gap areas.
  • Collaborate with caregivers and/or teams to transform data into process improvement activities using Plan-Do-Study-Act methodology.
  • Facilitate dissemination of information to Director of Quality and Vice President of Quality and other appropriate personnel when notifications of changes to regulations are identified.
  • Gathered and submitted data to regulatory agencies for mandatory report infections such as COVID-19 on a daily basis.
  • Work with Infection Control Manager to implement emergency actions for especially virulent or widespread infections during COVID-19 Pandemic.
  • Monitor staff organization and suggested improvements to daily functionality.
  • Followed assigned rules by completing all required reporting.
Norwegian American Hospital - Administrative FellowChicago, IL11/2018 - 11/2019
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 25% system-wide.
  • Responsible for planning and management of annual Foundation Benefit dinner that raised over $750,000 with over 500 guests attending the event, including Foundation and Hospital Board of Trustees, event sponsors and partners.
  • Utilizing MS Excel and MS Access for advanced data mining as well as Advanced Access functionality to input information in multiple databases to maintain efficacy of records and inventory for the Management Executive Team.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability, maintaining compliance rate at least 99%.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations (DNV-GL).
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Conducted and analyzed Physician's Satisfaction Survey to develop strategies for increasing their engagement and improving their practice/experience at the hospital.
American College Of Healthcare Executives - InternChicago, IL06/2018 - 08/2018
  • Monitored employees and data entry to ensure top efficiency and accuracy.
  • Secured an internship through Institute for Diversity and Health Equity's Summer Enrichment Program 2018.
  • Received Scholarship out of 50 interns to attend American Hospital Association's Leadership Summit 2018.
  • Initiated and guided the mentorship project to incorporate ACHE's Leadership Mentoring Network program into the Asian Healthcare Leaders Forum & the LGBT Forum to bring out more diverse mentors respectively.
  • Created a whole database management to help increase efficiency and team collaboration.
  • Research and present recent healthcare headlines during monthly General Staff Meeting to raise awareness to staff about current events or trends.
  • Assist in divisional projects by suggesting and or implementing process improvement techniques to increase efficiency and value.
  • Develop databases or spreadsheets to increase efficient task process.
  • Deliver feedback for evaluation projects such as customer service calls and evaluating proposals for Student Seminars during Congress to increase member satisfaction and retention.
Project SEVA - VolunteerIndianapolis, IN01/2016 - 06/2018
  • Planned strategic methods to achieve operational goals and targets per quarter.
  • Provided management and support to subordinate teams improving the accuracy of reporting and quality of work.
  • Maintained and improved organization's reputation and positive image in community.
  • Encouraged creative thinking, problem-solving and empowerment as part of facility management group to improve and support morale and teamwork.
  • Updated patient charts with labels and EKG reports facilitate insurance paperwork, document patient medical history and confirm accurate completion of forms and reports for admission, transfer and/or discharge of each patient.
  • Managed sponsors' donations to buy medical supplies for events.
  • Provided health care customer service to approximately 250 patients per year.
Skills
  • Project Management
  • Statistics
  • Corrective Action Plans
  • Verbal And Written Communication
  • Leadership Experience
  • Plan Administration
  • Regulatory Issues
  • Advance Problem Solving
  • Accreditation Standards
  • Audit
  • Knowledge Of CMS, DNV-GL, TJC, etc.
Education
05/2018Walden UniversityMinneapolis, MNMBA: Health Administration
05/2014Indiana University BloomingtonBloomington, INBachelor of Arts: Natural Sciences
Certifications
  • Certified Professional in Healthcare Quality Training - February 2021
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Resume Overview

Companies Worked For:

  • Norwegian American Hospital
  • American College Of Healthcare Executives
  • Project SEVA

School Attended

  • Walden University
  • Indiana University Bloomington

Job Titles Held:

  • Healthcare Quality Management Coordinator
  • Administrative Fellow
  • Intern
  • Volunteer

Degrees

  • MBA : Health Administration
    Bachelor of Arts : Natural Sciences

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