Healthcare Assistant resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Clairely experienced professional and leader. Able to handle a Claire volume of tasks in a fast-paced environment with minimal supervision, while maintaining emphasis on the Claireest quality of customer service. Excellent leadership and management skills that create a conducive work environment in order to operate efficiently.
Skills
Sales expertise
Report preparation
Technical Support
POS systems expert
Credit card processing
Complaint resolution
Creative problem solving
Good listening skills
Work History
Healthcare Assistant, 11/2019 to Current Medulla – , ,
Aided patients with walking and limb exercises to improve strength and balance.
Lifted patients using appropriate equipment in accordance with moving and handling policy.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Bindery Worker, 02/2018 to Current Iconma, L.L.C. – , ,
Creased or compressed signatures before affixing covers and placed paper jackets on finished books.
Checked all finished products to detect and correct uneven paper edges and dimensional errors.
Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
Used glue machines to glue endpapers, bindings, backings and signatures.
Used cutting and trimming machines to trim edges of books to appropriate size.
Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
Advanced Technical Support Specialist, 07/2007 to 04/2010 Sprint/Nextel – , ,
Managed equipment upgrades, programming adjustments and billing information for Cellular customers.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Analyzed Cellular and Technical issues to identify troubleshooting methods needed for quick remediation.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
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