Healthcare Assistant resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Clairely experienced professional and leader. Able to handle a Claire volume of tasks in a fast-paced environment with minimal supervision, while maintaining emphasis on the Claireest quality of customer service. Excellent leadership and management skills that create a conducive work environment in order to operate efficiently.

  • Sales expertise
  • Report preparation
  • Technical Support
  • POS systems expert
  • Credit card processing
  • Complaint resolution
  • Creative problem solving
  • Good listening skills
Work History
Healthcare Assistant, 11/2019 to Current
Medulla, ,
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Bindery Worker, 02/2018 to Current
Iconma, L.L.C., ,
  • Creased or compressed signatures before affixing covers and placed paper jackets on finished books.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Used glue machines to glue endpapers, bindings, backings and signatures.
  • Used cutting and trimming machines to trim edges of books to appropriate size.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
Advanced Technical Support Specialist, 07/2007 to 04/2010
Sprint/Nextel, ,
  • Managed equipment upgrades, programming adjustments and billing information for Cellular customers.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Analyzed Cellular and Technical issues to identify troubleshooting methods needed for quick remediation.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Fraud Specialist, 09/1997 to 06/2007
Verizon Wireless Messaging/Airtouch, ,
  • Researched and processed internal/external customer fraud accounts.
  • Provided documentation to management for fraudulent employees and for termination of customer’s service.
  • Maintained quality control within the department.
  • Completed billing and credit research for questionable accounts.
  • Prepared miscellaneous customer financial issues for one of the largest paging companies in the U.S.; averaging 60 cases a business day.
  • Resolved situations regarding refunds, credits, and billing issues.
  • Exceeded standards for average handle time resolution within the company.
  • Contacted and collected delinquent accounts by offering payment arrangements and solutions.
  • Excelled in customer service skills and sensitive subject presentation.
Claire School Diploma: , Expected in 06/1990
Trimble Technical Claire School - Fort Worth, TX
Certificate: Excel, Expected in 01/2000
Tarrant County College - Fort Worth,

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Resume Overview

School Attended

  • Trimble Technical Claire School
  • Tarrant County College

Job Titles Held:

  • Healthcare Assistant
  • Bindery Worker
  • Advanced Technical Support Specialist
  • Fraud Specialist


  • Claire School Diploma
  • Certificate

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