Healthcare Assistant Resume Example
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HEALTHCARE ASSISTANT
Professional Summary
Highly experienced professional and leader. Able to handle a high volume of tasks in a fast-paced environment with minimal supervision, while maintaining emphasis on the highest quality of customer service. Excellent leadership and management skills that create a conducive work environment in order to operate efficiently.
Skills
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Work History
Healthcare Assistant, 11/2019 to Current
Medulla – Evergreen Park , IL
Medulla – Evergreen Park , IL
- Aided patients with walking and limb exercises to improve strength and balance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Bindery Worker, 02/2018 to Current
Iconma, L.L.C. – Sugar Land , TX
Iconma, L.L.C. – Sugar Land , TX
- Creased or compressed signatures before affixing covers and placed paper jackets on finished books.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
Advanced Technical Support Specialist, 07/2007 to 04/2010
Sprint/Nextel – City , STATE
Sprint/Nextel – City , STATE
- Managed equipment upgrades, programming adjustments and billing information for Cellular customers.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Analyzed Cellular and Technical issues to identify troubleshooting methods needed for quick remediation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Fraud Specialist, 09/1997 to 06/2007
Verizon Wireless Messaging/Airtouch – City , STATE
Verizon Wireless Messaging/Airtouch – City , STATE
- Researched and processed internal/external customer fraud accounts.
- Provided documentation to management for fraudulent employees and for termination of customer's service.
- Maintained quality control within the department.
- Completed billing and credit research for questionable accounts.
- Prepared miscellaneous customer financial issues for one of the largest paging companies in the U.S.; averaging 60 cases a business day.
- Resolved situations regarding refunds, credits, and billing issues.
- Exceeded standards for average handle time resolution within the company.
- Contacted and collected delinquent accounts by offering payment arrangements and solutions.
- Excelled in customer service skills and sensitive subject presentation.
Education
High School Diploma: 06/1990
Trimble Technical High School - City, State
Trimble Technical High School - City, State
Certificate: Excel, 01/2000
Tarrant County College - City
Tarrant County College - City
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Resume Overview
School Attended
- Trimble Technical High School
- Tarrant County College
Job Titles Held:
- Healthcare Assistant
- Bindery Worker
- Advanced Technical Support Specialist
- Fraud Specialist
Degrees
- High School Diploma : 06/1990
Certificate : Excel , 01/2000
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