Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Strengths
Active listening skills
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Adaptive team player
Work Experience
08/2016 to Current
Healthcare AidAddus Home Healthcare － Kankakee, IL
Delivered in-home care to disabled children and adults.
Responsible for primary care, case management, and medication management.
Assisted patients with daily functions.
Completed all daily living tasks to enhance the quality of life of elderly patients.
Assisted patients with bathing, dressing, hygiene and grooming.
02/2014 to 03/2016
Administrative AssistantBodie Electric － Kankakee, IL
Maintained appropriate filing of personal and professional documentation.
Screened personal and business calls and directed them to the appropriate party.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Drafted biweekly time sheets for employees.
09/2011 to 04/2012
ReceptionistBrown and Brown － Bourbonnais, IL
Answered telephone, screened and directed calls.
Took and relayed messages.
Prepared documents.
Provided general administrative and clerical support.
Provided information to callers.
02/2008 to 04/2009
CashierWalmart － Bradley, IL
Demonstrated use and care of merchandise.
Verified that all customers received receipts for purchases.
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Organized racks and shelves to maintain the visual appeal of the store.
Educational Background
2010
High School DiplomaManteno High School － Manteno, IL
