(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.

  • Effective customer communication
  • Evaluations and analysis
  • Trained in [Software]
  • Project implementation
  • Healthcare delivery systems management
  • Empathetic and patient
  • Working collaboratively
  • Website tools
Education and Training
University of Phoenix Fresno, CA, Expected in 11/2013 Bachelor of Science : Business - Project Management - GPA :
Veterans Health Administration - Health System Specialist
Idaho Falls, ID, 10/2002 - Current
  • Assisted executive staff by providing extensive support for healthcare programs.
  • Monitored contracts related to healthcare system's strategic mission.
  • Worked closely with [Job Title] on activity coordination to enable planning processes to meet projected outcomes.
  • Evaluated program effectiveness to ascertain if it was meeting established objectives defined by [Job Title].
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Learned about new advancements in [Type of Software] by participating in company trainings and educational events.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Aimbridge Hospitality - Provider Agreement Specialist - Community Care
Fort Wayne, IN, 10/2015 - 09/2019
  • Coordinated with government officials, medical professionals and other key players in resolving obstacles to timely access to assistance.
  • Entered personal, medical and financial information of clients into [Type] database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
  • Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving client needs.
  • Collaborated with members in broader community to locate individuals in need of assistance, promote agency support and direct resources to maximize program impact.
  • Prepared reports on needs and eligibility of individual applicants to advise for or against approval for assistance programs.
  • Reviewed case files to evaluate applicant eligibility for government assistance programs and identify appropriate benefits corresponding to functional needs of clients.
  • Applied concise time-management to meet deadlines.
  • Returned calls, emails and faxes according to departmental policy.
  • Answered calls and interacted with community members to provide information on advocacy services.

Angelica - Administrative Assistant - Engineering
Lorain, OH, 01/2012 - 10/2015
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors.
  • Supported efficient accounting operations with high-quality administrative support.
  • Supported procurement of corporate financial package in collaboration with [Job title].
  • Coordinated project materials and schedules, facilitated communication and prepared reports.
  • Closely monitored income and expenses to prepare accurate documents and [Type] tables.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Tracked and managed expenditures of $[Amount] annually.
  • Efficiently handled any payroll discrepancies with employees.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Prepared purchase orders and expense reports.
  • Created and maintained operational metrics for key processes.
US Coast Guard - Petty Officer First Class
City, STATE, 02/1998 - 08/2010
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Guided administrative and professional staff through computer and software problems.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Made travel arrangements and reservations for senior managers.
Additional Information

HERT Team - FEMA Certification

Situation Unit Leader for COVID-19 Incident Command

Operations Chief for Fire / Planned Safety Power Shutoff Incident Command

Yellow Belt Lean Certified

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School Attended

  • University of Phoenix

Job Titles Held:

  • Health System Specialist
  • Provider Agreement Specialist - Community Care
  • Administrative Assistant - Engineering
  • Petty Officer First Class


  • Bachelor of Science

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