Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.
Skills
Effective customer communication
Evaluations and analysis
Trained in [Software]
Project implementation
Healthcare delivery systems management
Empathetic and patient
Working collaboratively
Website tools
Education and Training
University of PhoenixFresno, CA, Expected in 11/2013 – –Bachelor of Science:Business - Project Management - GPA:
Experience
Veterans Health Administration - Health System Specialist Idaho Falls, ID, 10/2002 - Current
Assisted executive staff by providing extensive support for healthcare programs.
Monitored contracts related to healthcare system's strategic mission.
Worked closely with [Job Title] on activity coordination to enable planning processes to meet projected outcomes.
Evaluated program effectiveness to ascertain if it was meeting established objectives defined by [Job Title].
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Learned about new advancements in [Type of Software] by participating in company trainings and educational events.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Aimbridge Hospitality - Provider Agreement Specialist - Community Care Fort Wayne, IN, 10/2015 - 09/2019
Coordinated with government officials, medical professionals and other key players in resolving obstacles to timely access to assistance.
Entered personal, medical and financial information of clients into [Type] database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving client needs.
Collaborated with members in broader community to locate individuals in need of assistance, promote agency support and direct resources to maximize program impact.
Prepared reports on needs and eligibility of individual applicants to advise for or against approval for assistance programs.
Reviewed case files to evaluate applicant eligibility for government assistance programs and identify appropriate benefits corresponding to functional needs of clients.
Applied concise time-management to meet deadlines.
Returned calls, emails and faxes according to departmental policy.
Answered calls and interacted with community members to provide information on advocacy services.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors.
Supported efficient accounting operations with high-quality administrative support.
Supported procurement of corporate financial package in collaboration with [Job title].
Coordinated project materials and schedules, facilitated communication and prepared reports.
Closely monitored income and expenses to prepare accurate documents and [Type] tables.
Posted financial data in Excel spreadsheets and managed inventory.
Tracked and managed expenditures of $[Amount] annually.
Efficiently handled any payroll discrepancies with employees.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Onboarded new employees in time reporting and payroll systems.
Managed payroll for temporary, hourly, and salaried employees.
Received, filed and processed paperwork and documents for on-boarding employees.
Prepared purchase orders and expense reports.
Created and maintained operational metrics for key processes.
US Coast Guard - Petty Officer First Class City, STATE, 02/1998 - 08/2010
Demonstrated leadership by making improvements to work processes and helping to train others.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Coordinated employee recruitment, performance evaluation and termination activities.
Guided administrative and professional staff through computer and software problems.
Conducted research using various media sources to obtain relevant data for staff requirements.
Coordinated special meetings and events on behalf of executive leaders.
Liaised between employees and upper-level management and effectively resolved any issues.
Managed administrative processes and prepared key reports and documentation.
Made travel arrangements and reservations for senior managers.
Additional Information
HERT Team - FEMA Certification
Situation Unit Leader for COVID-19 Incident Command
Operations Chief for Fire / Planned Safety Power Shutoff Incident Command
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