Health Services Administrator resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Jessicacisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced healthcare leader adept at training and leading successful teams focused on delivering exceptional service to all patients. Talented problem-solver with excellent clinical, scheduling and budget administration skills.

Dedicated to improving healthcare operations through proactive management of services and teams. Successful at tracking data and optimizing programs according to budget guidelines and forecasted trends. Certified Title.

Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

  • Administration and management
  • Workflow planning
  • File and record management
  • Team Supervision
  • Interpersonal and written communication
  • Healthcare program management
  • Resource Allocation
Work History
04/2015 to 07/2016
Health Services Administrator Corecivic Lascassas, TN,
  • Organized and managed contracts directly related to strategic mission of healthcare system.
  • Managed team schedule and workflow between jobs.
  • Analyzed current programs to determine effectiveness.
  • Recruited, oriented and trained healthcare staff members.
  • Reviewed requests for expenditures and determined if such applications were justified and within budget.
  • Consulted with healthcare professionals on business decisions.
  • Maintained credentialing and immunization logs for employees and providers.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
  • Created and implemented organizational policies and procedures.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.
04/2014 to 04/2015
Director of Nursing Services Presbyterian Retirement Communities Kirkland, WA,
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Planned and assigned workload to Number-person nursing staff to direct patient care.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Recruited and developed over Number quality individuals to develop accountable top quality staff.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Evaluated work performance of Number nursing personnel to determine wage increases and implement discipline.
  • Identified department issues to recommend corrective actions, including Type and Type department issues.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Organized and facilitated Number department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
11/2010 to 04/2014
RN Supervisor Universal Health Services Orangeburg, SC,
  • Managed infection control and critical incidents and made procedural changes and improvements.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Directed nursing activities for Number departments at Number-bed hospital with Number+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over Number patients daily.
Expected in 05/2006
Bachelor of Science: Nursing
Lewis Clark State College - Lewiston, ID,

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Resume Overview

School Attended

  • Lewis Clark State College

Job Titles Held:

  • Health Services Administrator
  • Director of Nursing Services
  • RN Supervisor


  • Bachelor of Science

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