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Health Services Administrator Resume Example

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HEALTH SERVICES ADMINISTRATOR
Professional Summary

Healthcare administrative professional with over 20 years of experience in field of health, dental, and mental health services. Detail-oriented with diverse knowledge in local, state, and federal governmental agencies in the correctional setting.

Skills
  • Healthcare program management
  • File and record management
  • Reporting and documentation
  • Operational policies and processes
  • Strategic consulting and planning for Quality Assurance
  • Excellent organization skills
Work History
06/2007 to 05/2020
Health Services AdministratorArmor Correctional Health Services – Glades County Sheriff's Office, Moore Haven, FL
  • Coordinated and managed daily operations of health services department to include dental and mental health care to align planning processes for patient care of incarcerated individuals
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions
  • Consulted with healthcare professionals on patient care decisions
  • Assisted with regulatory issues such as compliance
  • Monitored status of individuals with chronic health concerns
  • Maintained credentialing and immunization logs for employees and providers
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
  • Analyzed current programs to determine effectiveness
  • Recruited, oriented and trained healthcare staff members
  • Organized and managed contracts directly related to strategic mission of healthcare system
  • Direct day-to-day administrative and operational functions for 544 bed Immigration detention facility, providing guidance and leadership to over 25 employees across 3 departments
  • Updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to accreditation standards
02/2000 to 06/2007
Health Information SpecialistWexford Health Sources Inc. – Okeechobee Correctional Institution, Okeechobee, FL
  • Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines in a State Correctional Prison.
  • Directed and assisted pulling and procurement of medical files according to established procedures.
  • Developed appropriate and accurate written and oral responses to communicate request from inmate family members or legal representatives.
  • Kept accurate log of all requests for medical information and records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Led a medical records team of 6 in delivery of daily departmental operations.
  • Developed team communications and information for monthly and quarterly leadership/staff meetings.
  • Managed quality assurance program, including on-site evaluations and audits from Department of Corrections.
01/1996 to 02/2000
Patient Service RepresentativeRotech Medical Corporation – Orlando, FL
  • Explained plans for treatment and payment options
  • Educated patients on medicine and at-home healthcare tools
  • Resolved patient concerns or complaints, managing over 425 patients
  • Drove operational improvements which resulted in savings and improved profit margins
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Scheduled appointments for delivery and set up of respiratory and/or medical equipment
  • Reviewed and processed daily orders received from doctors and healthcare providers
  • Took co-payments and compiled daily financial records
  • Assisted patients in filling out insurance paperwork
  • Prepared and maintained patient medical records
Education
Certification: Nursing Assistant Indian River State College - Ft. Pierce, FL
Law Studies-General: Criminal Justice ProgramIndian River State College - Ft. Pierce, FL
High School DiplomaOkeechobee High School - Okeechobee, FL
Affiliations

Florida Sheriff's Association

American Jails Association

National Commission on Correctional Healthcare

Certifications
  • First Aid/CPR Certified
  • State of Florida Notary Public
  • Level 2 Criminal Justice Information System Certified (CJIS)
  • Certified Correctional Healthcare Professional
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Resume Overview

Companies Worked For:

  • Armor Correctional Health Services
  • Wexford Health Sources Inc.
  • Rotech Medical Corporation

School Attended

  • Indian River State College
  • Okeechobee High School

Job Titles Held:

  • Health Services Administrator
  • Health Information Specialist
  • Patient Service Representative

Degrees

  • Certification : Nursing Assistant
    Law Studies-General : Criminal Justice Program
    High School Diploma

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