Health Services Administrator Resume Example
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HEALTH SERVICES ADMINISTRATOR
Professional Summary
Healthcare administrative professional with over 20 years of experience in field of health, dental, and mental health services. Detail-oriented with diverse knowledge in local, state, and federal governmental agencies in the correctional setting.
Skills
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Work History
06/2007 to 05/2020
Health Services AdministratorCorecivic – Pleasant Shade , TN
- Coordinated and managed daily operations of health services department to include dental and mental health care to align planning processes for patient care of incarcerated individuals
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions
- Consulted with healthcare professionals on patient care decisions
- Assisted with regulatory issues such as compliance
- Monitored status of individuals with chronic health concerns
- Maintained credentialing and immunization logs for employees and providers
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
- Analyzed current programs to determine effectiveness
- Recruited, oriented and trained healthcare staff members
- Organized and managed contracts directly related to strategic mission of healthcare system
- Direct day-to-day administrative and operational functions for 544 bed Immigration detention facility, providing guidance and leadership to over 25 employees across 3 departments
- Updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to accreditation standards
02/2000 to 06/2007
Health Information SpecialistBradford Health Services, Inc. – Warrior , AL
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines in a State Correctional Prison.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Developed appropriate and accurate written and oral responses to communicate request from inmate family members or legal representatives.
- Kept accurate log of all requests for medical information and records.
- Maintained accuracy, completeness and security for medical records and health information.
- Led a medical records team of 6 in delivery of daily departmental operations.
- Developed team communications and information for monthly and quarterly leadership/staff meetings.
- Managed quality assurance program, including on-site evaluations and audits from Department of Corrections.
01/1996 to 02/2000
Patient Service RepresentativePalmetto Health – Greenville , SC
- Explained plans for treatment and payment options
- Educated patients on medicine and at-home healthcare tools
- Resolved patient concerns or complaints, managing over 425 patients
- Drove operational improvements which resulted in savings and improved profit margins
- Reviewed and corrected claim errors to facilitate smooth processing
- Scheduled appointments for delivery and set up of respiratory and/or medical equipment
- Reviewed and processed daily orders received from doctors and healthcare providers
- Took co-payments and compiled daily financial records
- Assisted patients in filling out insurance paperwork
- Prepared and maintained patient medical records
Education
Certification: Nursing Assistant Indian River State College - City
Law Studies-General: Criminal Justice ProgramIndian River State College - City, State
High School DiplomaOkeechobee High School - City
Affiliations
Florida Sheriff's Association
American Jails Association
National Commission on Correctional Healthcare
Certifications
- First Aid/CPR Certified
- State of Florida Notary Public
- Level 2 Criminal Justice Information System Certified (CJIS)
- Certified Correctional Healthcare Professional
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Resume Overview
School Attended
- Indian River State College
- Okeechobee High School
Job Titles Held:
- Health Services Administrator
- Health Information Specialist
- Patient Service Representative
Degrees
- Certification : Nursing Assistant
Law Studies-General : Criminal Justice Program
High School Diploma
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