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Health Records Technician Resume Example

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AS
HEALTH RECORDS TECHNICIAN
Summary

Knowledgeable and experienced professional with demonstrated record of accomplishment across 20-year industry background. Proficient in supporting training, performance-optimization and motivational strategies. Ambitious graduate student pursuing a PhD in industrial organizational psychology. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Professional and mature
  • Staff training and development
  • Policies implementation
  • Database entry; data evaluation, document editing, confidential document control
  • Microsoft Word, PowerPoint, Excel and Outlook proficient
  • Scheduling and calendar management
  • Administrative support
  • Process improvements
  • Complex problem-solving; conflict resolution tactics
  • Team collaboration, Team building, Employee/Customer relations
Experience
Health Records Technician / Company Name - City, State04/1998 - Current
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters; proofed legal and confidential documents to keep all correspondence free of grammar errors. .
  • Identified sensitive and urgent issues before they escalated and implemented procedures for effective resolution; assisted in resolving issues regarding human resources matters needing clarification, submissions and corrections through personal knowledge and research..
  • Accepted the role of supervisor in their absence and supervised clerical staff and strategically delegated work assignments to meet office administrative needs.
  • Coached and guided staff by providing constructive feedback, while encouraging long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards; stayed abreast of changes in policies, procedures and regulations. .
  • Explained human resources policies and procedures in layman's terms to employees requiring assistance.
  • Generated various tracking reports to execute more effective auditing procedures.
  • Worked with management to devise and update policies based on changing industry and current trends; assisted on special projects, such as implementing new systems to optimize efficiency and accuracy of productivity.
  • Collaborated with HR, union representative and organizational leadership to re-classify current job title to include "Analyst".
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts at the lowest level.
Event Specialist II / Company Name - City, State10/2018 - 04/2019
  • Attended and participated in industry events.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Maintained close communication with clients to mitigate service issues.
  • Identified and evaluated problems with events to locate root causes of concerns and develop strategies for tackling, overcoming and leveraging obstacles.
  • Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
  • Communicated with clients to define project objectives.
  • Communicated with venues and vendors to accomplish event goals and deadlines.
  • Interviewed customers regarding pertinent issues and reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Practicum Student / Company Name - City, State04/2017 - 12/2017
  • Maintained caseload of school-aged clients in addition to adults ranging from 18-70 years old
  • Wrote detailed reports outlining areas of concern and provided information to facilitate effective diagnosis and treatment options.
  • Utilized empathy and active listening to build relationships with clients.
  • Participated in meetings with management team and other staff members to discuss client's progress and optimize plans.
  • Evaluated client's performance level and kept meticulous records of each individual's progress.
  • Instructed clients using terms understandable and appropriate to abilities.
  • Promoted client awareness and growth with therapeutic interventions.
  • Met with patients and provided diagnoses and consultations; wrote comprehensive goals and patient treatment plans.
  • Facilitated individual and group sessions with clients to build trust and deliver therapeutic support.
  • Implemented family interventions to promote positive behavior changes.
Education and Training
Capella University - City, StateSome College (No Degree): Industrial Organizational Psychology

Currently enrolled in the PhD program

Capella University - City, State03/2018Master of Science: Clinical Psychology

Current Student) Doctorate of Psychology, Industrial Organizational Psychology

  • Summa cum laude graduate
  • Dean's List Honoree every year
  • Completed coursework in Clinical Psychology
Ashford University - City, State03/2014Bachelor of Arts: Psychology, Sociology
  • Summa cum laude graduate
  • Dean's List Honoree the entire degree term
  • Major in psychology
  • Minor in sociology
San Bernardino Valley College - CityAssociate of Arts: General Education
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Resume Overview

School Attended

  • Capella University
  • Ashford University
  • San Bernardino Valley College

Job Titles Held:

  • Health Records Technician
  • Event Specialist II
  • Practicum Student

Degrees

  • Capella University - City, State Some College (No Degree) : Industrial Organizational Psychology
    Capella University - City, State 03/2018 Master of Science : Clinical Psychology
    Ashford University - City, State 03/2014 Bachelor of Arts : Psychology, Sociology
    San Bernardino Valley College - City Associate of Arts : General Education

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